Pengaruh Emotional Labour Terhadap Burnout Pada Perawat di RSUD Lakipadada Tana Toraja

Putri Tinggi Likula'bi'(1*), Saman Abdul(2), Dian Novita Siswany(3),

(1) Magister Psikologi, Program Pascasarjana, Universitas Negeri Makassar
(2) Magister Psikologi, Program Pascasarjana, Universitas Negeri Makassar
(3) Magister Psikologi, Program Pascasarjana, Universitas Negeri Makassar
(*) Corresponding Author



Abstract


Abstract: This research aims to analyze (1) the partial influence of surface acting and deep acting on burnout among nurses at RSUD Lakipadada Tana Toraja (2) the simultaneous influence of surface acting and deep acting on burnout among nurses at RSUD Lakipadada Tana Toraja. The research approach used is a quantitative descriptive approach. This research was conducted on nurses at Lakipada Hospital in Tana Toraja. The study was conducted from December 2023 to January 2024. The population and sample size were 113 nurses. Multiple regression was used for data analysis. The results show that (1) the surface acting variable has a positive and significant partial influence on nurse burnout at RS Lakipadada Tana Toraja, (2) the deep acting variable has a positive and significant partial influence, indicating no positive and significant partial influence and significant impact on nurse burnout at RS Laquipadada Tana Toraja (3), there is a positive and significant simultaneous influence of surface and deep effects on nurse burnout at RS Laquipadada Tana Toraja. In other words, the shallower the actions performed by nurses at RSUD Rakipadada Tana Toraja, the greater the increase in burnout. However, deep acting does not have a significant personal impact on burnout. However, if surface acting and deep acting are performed simultaneously, it will have a positive and significant impact on increasing burnout among nurses at RS Rakipadada Tana Toraja.


Keywords


Surface Acting, Deep Acting, Burnout

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