Innovation of Electronic Licensing Information System at the Office of Investment and One Stop Integrated Services (DPMPTSP) of Bone Regency

Syarifuddin H M(1*), Heri Tahir(2), Haedar Akib(3), Muhammad Rusdi(4),

(1) Universitas Negeri Makassar
(2) Universitas Negeri Makassar
(3) Universitas Negeri Makassar
(4) Universitas Negeri Makassar
(*) Corresponding Author




DOI: https://doi.org/10.26858/jo.v7i1.23803

Abstract


The community in demanding maximum service in the concept of implementing Public Administration, has the opportunity to improve the efficiency, effectiveness and transparency of government administration, especially in innovation-based services. This study focuses on describing the implementation of e-Government in supporting the effectiveness of permit issuance services in Bone Regency. The stages of data collection used were observation, review of related documents and also interviews involving 5 elements representing the Bone Regency DPMPTSP office. The data collected were analyzed using the interactive model proposed by Miles, Huberman and Saldana.is still sustainable because it is still undergoing a development process and has received visits from several agencies in order to see, study, internalize, adapt and adopt SIMPEL innovations; leaders always keep abreast of technological developments that are tailored to the needs of the community, such as procurement, development and repair; or SIMPEL mobile-based service system provides convenience for civil servant and the community in fulfilling their rights while providing satisfaction and improving performance and services to the community; or SIMPEL innovation provides ease of synergy with the community in managing the performance and discipline of civil servant and the community to improve performance; or SIMPEL-based service innovations can be widely accessed by the community based on the type of service needed.


Keywords


e-Government, Services, DPMPTSP Bone, SIMPEL Application.

Full Text:

PDF

References


Abdullah, M. T., Supriyono, B., Muluk, M. R., & Tjahjanulin, T. (2018). Innovation Typology of the Local Government in Educational Affairs. BISNIS & BIROKRASI: Jurnal Ilmu Administrasi Dan Organisasi, 23(2).

Akomolafe, C. (2011). Managing Innovations in Educational System in Nigeria: A Focus on Creating and Sustenance of Culture of Innovation. Journal of Emerging Trends in Educational Research and Policy Studies.

Ayu, A., Niswaty, R., Darwis, M., & Arhas, S. H. (2019). Applying the Principles of Good Governance in the Efforts of Guiding Out-of-School Children at Social Service Offices Takalar Regency. Jurnal Office, 5(2), 51–58.

Capuno, J. J., & Garcia, M. M. (2010). Can information about local government performance induce civic participation? evidence from the Philippines. Journal of Development Studies. https://doi.org/10.1080/00220380903023521

Evans, J. M. (2010). Building the Capacity for Local Government Innovation. Australian Centre for Excellence in Local Government‘s (ACELG).

Farazmand, A., & Carter, R. (2004). Sound governance: Policy and administrative innovations. Greenwood Publishing Group.

Kutlu Gündoğdu, F., Duleba, S., Moslem, S., & Aydın, S. (2021). Evaluating public transport service quality using picture fuzzy analytic hierarchy process and linear assignment model. Applied Soft Computing, 100, 106920. https://doi.org/https://doi.org/10.1016/j.asoc.2020.106920

Li, F., Lu, H., Hou, M., Cui, K., & Darbandi, M. (2021). Customer satisfaction with bank services: The role of cloud services, security, e-learning and service quality. Technology in Society, 64, 101487. https://doi.org/https://doi.org/10.1016/j.techsoc.2020.101487

Meilani, N. L., & Hardjosoekarto, S. (2020). Digital weberianism bureaucracy: Alertness and disaster risk reduction (DRR) related to the Sunda Strait volcanic tsunami. International Journal of Disaster Risk Reduction, 51, 101898. https://doi.org/https://doi.org/10.1016/j.ijdrr.2020.101898

Miles, M. B., & Huberman, M. A. (2012). Analisis Data Kualitatif: Buku Sumber Tentang Metode-Metode Baru. In Universitas Indonesia_UI Press.

Molina, J. L., & Borgatti, S. P. (2021). Moral bureaucracies and social network research. Social Networks, 67, 13–19. https://doi.org/https://doi.org/10.1016/j.socnet.2019.11.001

Muhammad, F. (2013). Reinventing Local Government, Pengalaman dari Daerah. Elex Media Komputindo.

Mulgan, G., & Albury, D. (2003). Innovation in the public sector. Strategy Unit, Cabinet Office, 1(1), 40.

Muluk, K. (2008). Knowledge Management. Bayumedia Publishing.

Nasrullah, M., Siraj, M. L., & Arhas, S. H. (2020). Intensification of Land and Building Tax Collection in The Barru Regency Revenue Service. 3rd International Conference on Social Sciences (ICSS 2020), 570–573.

Niswaty, R., Seha, S., Arhas, S. H., Nasrullah, M., & Darwis, M. (2021). Effectiveness of BPHTB Administration Services at the Makassar City Regional Revenue Agency. Pinisi Business Administration Review, 2(2), 89–100.

Ogunyemi, A. O., Akinlaja, S. O., Adesoye, E., Akindele-Oscar, A., Azeez, R. O., & Omolade, M. A. (2015). Organisational Variables & Effective Performance of Employees in Oil & Gas Section: An Empirical Investigation. International Journal of Psychological Studies. https://doi.org/10.5539/ijps.v7n1p23

Piao, C., Hao, Y., Yan, J., & Jiang, X. (2021). Privacy preserving in blockchain-based government data sharing: A Service-On-Chain (SOC) approach. Information Processing & Management, 58(5), 102651. https://doi.org/https://doi.org/10.1016/j.ipm.2021.102651

Prasojo, E. (2006). Reformasi Birokrasi di Indonesia: Beberapa Catatan Kritis. Jurnal Bisnis Dan Birokrasi, 14(1), 295–304.

Prasojo, L. D., & ST, M. P. (2006). Pengembangan Tata Usaha Berbasis Teknologi Informasi. Jurnal Tenaga Kependidikan, 1(3).

Rourke, F. E. (2015). Public Bureaucracies (J. D. B. T.-I. E. of the S. & B. S. (Second E. Wright (ed.); pp. 531–533). Elsevier. https://doi.org/https://doi.org/10.1016/B978-0-08-097086-8.93111-8

Said, M. M. (2009). Menggagas Innovative Bureaucracy Dalam Pemerintahan Indonesia. UMM Press.

Sultan, S., Nawawi, J., Kahar, F., & Akib, H. (2014). Bureaucracy Responsiveness Factor Determinants Of Public Service Door On Licensing Office Parepare. International Journal of Academic Research, 6(3).


Article Metrics

Abstract view : 143 times | PDF view : 28 times

Refbacks

  • There are currently no refbacks.


Copyright (c) 2021 Syarifuddin H M, Heri Tahir, Haedar Akib, Muhammad Rusdi

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Article copyright © to the Authors

Jurnal Office: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran has been Indexed and Abstracted by:

Jurnal Office: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran articles published by the Program Studi Pendidikan Administrasi Perkantoran Universitas Negeri Makassar, and have been peer-reviewed before publication. Read our Plagiarism Policy and the use of this site signifies your agreement to the Terms of Use.

This is a website that publishes an open-access article distributed under Licensed. This work is licensed Creative Commons License under a Creative Commons Attribution 4.0 International License. Website layout and design copyright © by Program Studi Pendidikan Administrasi Perkantoran Universitas Negeri Makassar