Public Service Innovation Management (Study on Saskia Innovation in Bantaeng Regency)

Abstract

Innovation in the government process is mandatory. The presence of innovation in public services is an inseparable part of the role of public services. Bantaeng Regency has made innovations for health services called SASKIA, especially for mothers and children. This innovation helps the health service process, especially in the case of pregnant women who are difficult to control by health workers in Sinoa Village before 2017. This innovation makes the service process carried out based on data from Health Workers. The SASKIA program is also supported by the development of applications that can detect the condition of pregnant women at the tri-semester stage. This research is a qualitative type with an exploratory type of case study. This study uses the theory of Public Sector Innovation and Managing Innovation which is more directed at the Public Sector Innovation Sustainability Strategy. The results of this study reveal that with the SASKIA innovation, medical personnel in Bantaeng Regency, especially the handling of pregnant women, are facilitated in taking action against patients based on the flags set by health workers in each pregnant woman's home. The Saskia application, which is also supported by the E-SASKIA application, makes it easier for medical personnel to monitor the progress of pregnant women from the applications they manage.