Analysis of the Behavior of Bureaucrats on Service Quality

Andi Asrijal(1*), Syahruddin Syahruddin(2), Awaluddin Amrin(3),

(1) Sekolah Tinggi Ilmi Adminsitrasi Puangrimaggalatung
(2) STKIP Muhammadiyah Bone
(3) Sekolah Tinggi Ilmi Adminsitrasi Puangrimaggalatung
(*) Corresponding Author




DOI: https://doi.org/10.26858/ja.v7i2.15448

Abstract


Until now, bureaucratic behavior cannot be separated from the unpleasant terms addressed to bureaucrats who work in government. This is due to the low understanding of these bureaucrats in carrying out their duties. The purpose of the research carried out at the One Stop Investment Service and One Stop Services in Bone Regency is to find out what kind of behavior the bureaucrats are in providing services, how the quality of services provided and the extent to which bureaucrats' behavior affects the quality of Licensing Services at the Investment Service and Integrated Services One. Pintu District Bone. To answer these questions, the stages of the research method are used, starting from theoretical and empirical studies, preparation of proposals, testing the validity and reliability of the instrument, data collection, analysis and discussion. The data analysis used was qualitative. The mandatory output is in the form of a scientific publication in a national journal. The results showed that bureaucratic behavior seen from the level of politeness in serving the community was considered high, the behavior of bureaucrats with disciplinary and caring aspects was also in the very high category so that it significantly affected the quality of service at the One Stop Investment and One Stop Services, Bone Regency

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