CROSS CULTURE COMMUNICATION DI PERUSAHAAN TONGKOK
(1) Universitas Negeri Makassar
(2) Universitas Negeri Makassar
(*) Corresponding Author
DOI: https://doi.org/10.26858/wenchuang.v3i2.57044
Abstract
Intercultural communication (cross cultural communication) is increasingly important in multinational companies in China because of the increasing number of foreign employees working there. This research aims to analyze the intercultural communication challenges that arise in Chinese companies and how to overcome them. The research was conducted through in-depth interviews with 15 foreign employees and 15 Chinese employees who worked in 5 Chinese multinational companies from various industries. The research results show that differences in communication styles, social norms and cultural values often lead to misunderstandings and conflicts between Chinese and foreign employees.
Foreign employees often feel Chinese employees are too direct, not open enough and self-centered, while Chinese employees feel foreign employees are too blunt and disrespectful to superiors. Misunderstandings also often occur regarding decision making and problem solving. It is recommended that companies organize cross-cultural training, encourage open communication between departments and a culture of mutual respect to overcome these challenges. Intercultural communication skills need to be trained to all employees so that cooperation and productivity increase.
Keyword: Cross Culture, Communication, Chinese Company
Full Text:
PDFReferences
Gong, Y. (2010). Cultural dilemmas reflected in expatriate adjustment in China. Journal of Intercultural Communication Research, 39(3), 159-177.
Hofstede, G. (2010). Cultures and organizations: Software of the mind (3rd ed.). New York: McGraw-Hill.
Liu, S. (2002). An analysis of culture and business communication in China. MIT Sloan Management Review, 44(1), 15-18.
Liu, X. & Wu, Q. (2021). Gender, generation, and intercultural communication between Chinese locals and foreign expatriates in multinational workplace. Chinese Management Studies, 15(3), 657-682.
Wang, L. & Chen, J. (2022). Reexamining cross-cultural communication barriers: Perspectives from MNCs’ local and foreign employees in China. International Journal of Business Communication, 59(1), 3-26.
Wu, M. (2013). Analysis of cross-cultural communication strategies of multinational companies in China based on the Value Orientations Theory. Cross Cultural Communication, 9(6), 40-45.
Article Metrics
Abstract view : 105 times | PDF view : 12 timesRefbacks
- There are currently no refbacks.
Copyright (c) 2023 Lusiana Lusiana, Mir'ah Azizah
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Published by:
Prodi Pendidikan Bahasa Mandarin
Fakutas Bahasa dan Sastra Indonesia Universitas Negeri Makassar
Office:
Jalan Daeng Tata Raya Kec. Parangtambung Kota Makassar. Prop. Sulawesi Selatan, Indonesia Email: [email protected] Contact: +6281354525821