Perspektif Sosiologi Organisasi Terhadap Kualitas Pelayanan Sim Sesuai Visi Polri Presisi

Adi Sumandiyar; Hasruddin Nur

doi:10.26858/pir.v5i3.37547

Perspektif Sosiologi Organisasi Terhadap Kualitas Pelayanan Sim Sesuai Visi Polri Presisi

Adi Sumandiyar^(1*), Hasruddin Nur⁽²⁾,

(1) Universitas Sawerigading Makassar
(2) Universitas Sawerigading Makassar
(*) Corresponding Author

DOI: https://doi.org/10.26858/pir.v5i3.37547

Abstract

This article aims to obtain in-depth information about the sociological perspective of the organization on the quality of SIM services in accordance with the Vision of the Precision Police. Using a descriptive qualitative approach and digging up information about the involvement of all SIM service providers carried out by the South Sorong Police, West Papua. The results showed that the quality of the SIM service was in accordance with the Service Operational Standard (SOP) which was supported by the facilities and infrastructure needed by the community, including the availability of queuing machine facilities, waiting rooms, assistive facilities for people with disabilities and humanism services by the personnel of the South Sorong Police Traffic Unit.

Adanya fenomena pekerja anak pada sektor informal di Kecamatan Panakkukang Kota Makassar yang semakin hari semakin banyak jumlahnya menarik perhatian pekerja sosial untuk dapat memberikan pelayanan sosial bagi mereka. Pelayanan sosial yang diberikan tentunya berdasarkan peran yang dimiliki oleh seorang pekerja sosial. Penelitian ini bertujuan untuk I) Mengetahui gambaran peran pekerja sosial dalam pemberdayaan pekerja anak pada sektor informal di Kecamatan Panakkukang Kota Makassar. Di dalam penelitian ini yang menjadi informan adalah 16 orang. Penelitian ini menggunakan teknik observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa: I) Peran pekerja sosial yang terselenggara dalam pemberdayaan pada pekerja anak sektor informal meliputi peran fasilitatif, peran edukasional, peran perwakilan dan peran teknis.

Keywords

Organizational Sociology; Service Quality; Police Precision; Sosiologi Organisasi; Kualitas Pelayanan; Polri Presisi.

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