Implementation of E-Government in Regions Study on Bombana Public Service Mall

Mardiana Mardiana(1*), Murni Ratna Sari Alauddin(2),

(1) Public Administration Faculty Social and Political, Universitas Sembilan Belas November Kolaka
(2) Public Administration Faculty Social and Political, Universitas Sembilan Belas November Kolaka
(*) Corresponding Author




DOI: https://doi.org/10.26858/jo.v8i2.43636

Abstract


The application of e-government into the  public service sector in the regions is the focus of this research. Electronic-based public services at the Bombana Regency Public Service Mall are the foundation of community expectations to get easy, fast, safe and comfortable access to services. such as service delays, extortion, nepotism and discrimination. Through research findings analyzed with an interactive data analysis model, it shows that the implementation of E-government at MPP Bombana has been based on electronic services by utilizing applications or websites as a medium of communication and information between the government and the community. In addition, the implementation of E-government at MPP Bombana has demonstrated the process of interaction and transactions between governments and service users with a website-based service system that makes it easy for the public to access the public information they need, manage licensing and non-licensing documents quickly, safely and comfortably.  However, MPP Bombana has not been able to develop its E-Government services to a transformational stage so that interconnectivity in an integrated online service system has not been realized.

Keywords


Implementation of electronic government, Public Service Mall;

Full Text:

PDF

References


Akbar, G. G., Rulandari, N., & Widaningsih, W. (2021). Reformasi Birokrasi Di Indonesia, Sebuah Tinjauan Literatur. Transparansi : Jurnal Ilmiah Ilmu Administrasi, 4(2), 187–199. https://doi.org/10.31334/transparansi.v4i2.1981

Angraini. (2015). Penerapan E-Government Ditingkat Kabupaten (Case Study Kabupaten Pelalawan Riau). Jurnal Sistem Informasi (JSI), 7(2), 2355–4614.

Chen, Y. C., Hu, L. T., Tseng, K. C., Juang, W. J., & Chang, C. K. (2019). Cross-boundary e-government systems: Determinants of performance. Government Information Quarterly, 36(3), 449–459. https://doi.org/10.1016/j.giq.2019.02.001

Cordella, A., & Tempini, N. (2015). E-government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery. Government Information Quarterly, 32(3), 279–286. https://doi.org/10.1016/j.giq.2015.03.005

Hardjaloka, L. (2014). Studi Penerapan E-Government Di Indonesia Dan Negara Lainnya Sebagai Solusi Pemberantasan Korupsi Di Sektor Publik. Jurnal Rechts Vinding: Media Pembinaan Hukum Nasional, 3(3), 435. https://doi.org/10.33331/rechtsvinding.v3i3.35

Indrajit, R. E. (2006). Elektronik Government:Konsep Pelayanan Publik Berbasis Internet dan Teknologi Informasi Digital. APTIKOM.

Indrayani, E. (2016). e-government Konsep, Implementasi dan Perkembangannya di Indonesia(Buku Literatur MK E-government). Institute Pemerintahan Dalam Negeri.

Kettani, D., & Moulin, B. (2014). E-GOVERNMENT TO GOOD GOVERNANCE IN DEVELOPING COUNTRIES (1). Anthem Press.

Muliawaty, L., & Hendryawan, S. (2020). Peranan E-government dalam Pelayanan Publik (Studi Kasus ; Mal Pelayanan Publik Kabupaten Sumedang). Jurnal Ilmu Administrasi, 11, 101–112.

Nurdin, N. (2021). A Collective Action in Indonesia Local E-Government Implementation Success. SSRN Electronic Journal, 02, 160–166. https://doi.org/10.2139/ssrn.3821726

Sugiyono. (2011). Metode Penelitian Kualitatif, Kuantitatif, R&D. Alfa Beta.

Suryana, O. (2018). Mal Pelayanan Publik Dalam Bingkai Whole Of Government (WoG) dan Implementasi E-Government di Indonesia. Jurnal Ilmiah Kajian Keimigrasian, 1(2), 48–67.

Twizeyimana, J. D., & Andersson, A. (2019). The public value of E-Government – A literature review. Government Information Quarterly, 36(2), 167–178. https://doi.org/10.1016/j.giq.2019.01.001

Yunita, N. P., & Aprianto, R. D. (2017). Kerja sama untuk inovasi di negara berkembang dan pengaruhnya: Bukti dari Ekuador. Jurnal Manajemen Teknologi & Inovasi, 12, 48–57.


Article Metrics

Abstract view : 141 times | PDF view : 16 times

Refbacks

  • There are currently no refbacks.


Copyright (c) 2022 Mardiana Mardiana, Murni Ratna Sari Alauddin

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Article copyright © to the Authors

Jurnal Office: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran has been Indexed and Abstracted by:

Jurnal Office: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran articles published by the Program Studi Pendidikan Administrasi Perkantoran Universitas Negeri Makassar, and have been peer-reviewed before publication. Read our Plagiarism Policy and the use of this site signifies your agreement to the Terms of Use.

This is a website that publishes an open-access article distributed under Licensed. This work is licensed Creative Commons License under a Creative Commons Attribution 4.0 International License. Website layout and design copyright © by Program Studi Pendidikan Administrasi Perkantoran Universitas Negeri Makassar