E-Office Application Design for Correspondence Administration in College: Towards a New Normal Era

Abstract

Abstract. The Covid-19 pandemic has hit the world in various sectors, including the education sector. Higher education in colleges is forced to implement online learning and forces staff to do Work from Home (WFH). This sudden policy change must have affected the quality of their work. Some systems, including the correspondence administration system, are no longer effective and efficient. Some incoming and outgoing mail is sometimes late to its destination and also becomes difficult to archive. Likewise, the system of letter registration and disposition has become very ineffective. This condition prompted us to design an E-Office application, which is expected to streamline the correspondence administration system. This design was carried out at the Faculty of Language and Literature at Universitas Negeri Makassar (Fakultas Bahasa dan Sastra in Indonesian or FBS-UNM in short) as a sample case. This research was conducted with a Research and Development (R&D) model with a qualitative-descriptive research type. This study produces a research product in the form of an E-Office application for correspondence administration and shows the application's feasibility analysis results. Based on interviews conducted with 25 samples at FBS UNM, there is an opinion that this application is effective and efficient in supporting the quality of office systems and services at the college level. These results can be seen from the interview results, which show that 87% of respondents said that this application makes their work easier and faster.

Keywords: E-Office application, correspondence administration, new normal era