Analysis of Administrative Services on Organizational Governance through Managerial Performance at the Human Resources Development Agency of South Sulawesi Province

Ansar Amir; Mardihang Haruna

doi:10.26858/jiap.v12i2.35609

Analysis of Administrative Services on Organizational Governance through Managerial Performance at the Human Resources Development Agency of South Sulawesi Province

Ansar Amir^(1*), Mardihang Haruna⁽²⁾,

(1) Ilmu Administrasi Negara, Universitas Pejuang Republik Indonesia
(2) Ilmu Administrasi Negara, Universitas Pejuang Republik Indonesia
(*) Corresponding Author

DOI: https://doi.org/10.26858/jiap.v12i2.35609

Abstract

Human resources are one of the very important factors and cannot be separated from an organization. Today, human resources are no longer viewed only as resources but are capital or asset in an organization. The purpose of this study is to analyze the effect of administrative services on managerial performance, analyze the effect of administrative services on organizational governance, and analyze the indirect influence of administrative services through managerial performance on the organizational governance of BPSDM South Sulawesi Province. The study was carried out at the BPSDM of South Sulawesi Province with a sample based on the Slovin formula determined by 322 respondents. The analysis technique used is the Structural Equation Model (SEM) contained in the AMOS v. 22 program. The results of the study using path analysis were obtained as follows: First, the implementation of administrative services affects the governance of the BPSDM organization. Second, managerial performance practices have not been able to encourage the implementation of administrative services in influencing the governance of the BPSDM organization. The results of the test showed that administrative services had a positive effect on organizational governance variables. This means that the implementation of administrative services can improve the implementation of organizational governance. The better the implementation of administrative services, the organizational governance within the scope of BPSDM Of South Sulawesi Province will increase

Full Text:

PDF

References

Alfisyahrin, M. (2017). peningkatan kualitas pelayanan publik di Indonesia. Yayasan Pustaka Obor Indonesia.

Anthony, R., Govindarajan, V., Hartmann, F., Kraus, K., & Nilsson, G. (2013). EBOOK: Management Control Systems: European Edition. McGraw Hill.

Arhas, S. H., Suprianto, S., Darwis, M., Saleh, S., Jamaluddin, J., & Nasrullah, M. (2022). Service Quality and Customer Loyalty at Grapari. KnE Social Sciences, 734–740.

Augusty, F. (2012). SEM Dalam Penelitian Manajemen. Semarang: BP-Universitas Diponegoro.

Ayu, A., Niswaty, R., Darwis, M., & Arhas, S. H. (2019). Applying the Principles of Good Governance in the Efforts of Guiding Out-of-School Children at Social Service Offices Takalar Regency. Jurnal Office, 5(2), 51–58.

Dahlan, D., Hasim, D., & Hamdan, H. (2017). The Effect of Human Resource Management and Organizational Culture on Service Quality at the Tamalate District Office in Makassar City. Jurnal Ad’ministrare, 4(2), 69–75.

Dwiyanto, A. (2018). Manajemen Pelayanan Publik: Peduli Inklusif Dan Kolaborasi. UGM PRESS. https://books.google.co.id/books?id=rrtjDwAAQBAJ

Gassing, H., Akib, H., Makkulau, A., & Kahar, F. (2015). Human Resources Development Based On The Quality Of Working Life In The Department Of Regional Employment, Education And Training, Jeneponto Regency. International Journal of Academic Research, 7.

Ghozali, I. (2016). Aplikasi Analisis Multivariate dengan Program IBM SPSS 23. (Edisi 8). Semarang: Badan Penerbit Universitas Diponegoro.

Ghozali, I., & Latan, H. (2014). PARTIAL LEAST SQUARES Konsep, Teknik dan Aplikasi Menggunakan Program SmartPLS 3.0 Edisi 2 (Untuk Penelitian Empiris). Badan Penerbit Universitas Diponegoro Semarang.

Hariyono, U. S., Sopyan, Y., Akib, H., Haris, H., Paraga, S., & Tumanan, A. (2019). Work Discipline of Employees at the Office of Cooperatives and UKM in Makassar City. 1st International Conference on Advanced Multidisciplinary Research (ICAMR 2018).

Mustofa, K. (2010). Model pendidikan dan pelatihan (Konsep dan Aplikasi). Bandung: Alfabeta.

Niswaty, R., Dhahri, I., Nasaruddin, H., & Arhas, S. H. (2021). Organizational Culture and Employee Performance. International Joined Conference on Social Science (ICSS 2021), 652–656.

Rozi, A., & Sunarsi, D. (2020). The Influence of Motivation and Work Experience on Employee Performance at PT. Yamaha Saka Motor in South Tangerang. Jurnal Office, 5(2), 65–74.

Solimun, F. (2010). Analisis Multivariat Pemodelan Struktural (Multivariate Analysis of Structural Modeling). Malang: Citra.

Suprianto, S., & Arhas, S. H. (2022). Quality of Employee Performance at the Makassar City Ujung Tanah Sub-District Office. PINISI Discretion Review, 5(2), 353–360.

Takdir, M., Baharuddin, B., Arhas, S. H., & Irman, I. (2021). Quality of Academic Service during the COVID-19 Pandemic at the Universitas Muhammadiyah Sinjai. Jurnal Ad’ministrare, 8(1), 143–148.