Marriage Services at The Office of Religious In The Pandemic Era Of Covid-19

Heesam Dorni(1*), Endang Larasati(2), Teuku Afrizal(3), Retno Sunu Astuti(4),

(1) universitas diponegoro
(2) universitas diponegoro
(3) universitas diponegoro
(4) universitas diponegoro
(*) Corresponding Author




DOI: https://doi.org/10.26858/jiap.v10i2.15776

Abstract


The Covid-19 pandemic has caused major changes in almost all aspects of human life, including the implementation of public services. Government policies that implement work from home (WFH) for government agencies located in areas with a certain risk of transmission, have caused public service activities to undergo changes. public services during the Covid-19 pandemic while maintaining health protocols has become a separate issue and has led to many innovations in the field of public services. One of the public services affected during the Covid-19 pandemic is marriage services at the Office of Religious Affairs (KUA). Complaints from a number of communitiesaimed at marriage services at the KUA with suspected maladministration. This study aims to analyze marriage services at the KUA during the Covid-19 pandemic. The study was conducted using the literature study method with data sources for journal articles, government agency websites and related documents. Since the beginning of the pandemic period, the implementation of marriage services at the KUA has been regulated by three circular letters from the Director General of Islamic Community Guidance at the Ministry of Religion, taking into account developments in the condition of the community. Online marriage registration is optimized, and is demonstrated by the high rate of registration of marriage registrations during the Covid-19 pandemic.

Keywords


marriage services, online service, pandemic era

Full Text:

PDF

References


Amalia, S. (2020). Through a pandemic with agile public organizations and policies. Journal of Performance Discourse , 2018–2020.

Arsyad, M. (2020). The Black Mantra of Public Service Processes: Questioning the State's Existence during the Covid-19 Pandemic. National Proceedings of Covid-19 , 89–96. Retrieved from https://ojs.literacyinstitute.org/index.php/prosiding-covid19/article/view/44

Brannen, S., Ahmed, H., & Newton, H. (2020). Covid-19 Reshapes the Future. Center for Strategic and International Studies , 1–24.

Cimmino, J., Kroenig, M., Pavel, B., Cimmino, J., Kroenig, M., & Pavel, B. (2020). Taking Stock: Where Are Geopolitics Headed in the. Atlantic Council Strategy Papers , (June), 0–21. Retrieved from http://www.jstor.com/stable/resrep24633

Covid-, MP, Darmawan, E., & Atmojo, ME (2020). Work from Home Policy for State Civil Servants at . 1 (September), 92–99.

Deslatte, A. (2020). The Erosion of Trust During a Global Pandemic and How Public Administrators Should Counter It. American Review of Public Administration , 50 (6–7), 489–496. https://doi.org/10.1177/0275074020941676

Doramia Lumbanraja, A. (2020). The Urgency of Public Service Transformation through E-Government on New Normal and Bureaucratic Regulatory Reform. Administrative Law and Governance Journal , 3 (2), 220–231. https://doi.org/10.14710/alj.v3i2.220-231

Hadi, K. (2016). Public Service Bureaucratic Corruption in the Era of Regional Autonomy. Political Research Journal , 7 (1), 20. Retrieved from http://ejournal.lipi.go.id/index.php/jppol/article/download/512/320

Kariem, MQ (2020). Conceptions of Government Policy in the New Normal Era. TheJournalish: Social and Government , 1 , 76–80.

Khaleghi, A., Mohammadi, MR, Jahromi, GP, & Zarafshan, H. (2020). New ways to manage pandemics: Using technologies in the era of COVID-19, a narrative review. Iranian Journal of Psychiatry , 15 (3), 236–242. https://doi.org/10.18502/ijps.v15i3.3816

Complete, T. (2020). MARETE: How public service workplace has evolved during Covid era . (June), 1–2.

Mahsyar, A. (2011). Public Service Problems in Indonesia in a Public Administration Perspective. Authority: Journal of Governmental Science , 1 (2), 81–90. https://doi.org/10.26618/ojip.v1i2.22

Marwiyah, S., Halima, N., & Maulidi, F. (2020). Analysis of Paternalistic Leadership Types in Improving Public Services in the Middle of the Covid-19 Pandemic Situation. Journal of Social and Political Science Innovation , 2 (2), 137. https://doi.org/10.33474/jisop.v2i2.6689

Miyono, N. (nd). The Influence of Work Culture on The Quality of Marriage Service in Banyumas District The Influence of Work Culture on the Quality of Marriage Services in Banyumas Regency . 785–814.

Nikah, M., Di, S., & Kecamatan, KUA (nd). The effectiveness of the application of the marriage management information system (Simkah) in the Jatinangor sub-district, Sumedang district .

Rosidin, R. (2017). Index of the quality of marriage services in Central Java. IJTIHAD Discourse Journal of Islamic Law and Humanity , 16 (2), 257. https://doi.org/10.18326/ijtihad.v16i2.257-280

Schmitt, M. (2020). Report Part Title: In the Wake of Its COVID-19 Failure, How Do We Restore Trust in Government . New Americ a. https://www.jstor.org/stable/resrep25415.8

Shangguan, Z., Wang, MY, & Sun, W. ( 2020 ) . What Caused the Outbreak of COVID-19 in China: From the Perspective of Crisis Management. International Journal of Environmental Research and Public Health, 17, 1–16. https://doi.org/10.3390/ijerph17093279

Taufik, HW (2020). New Bureaucracy for New Normal: A Review of Bureaucratic Change Models in Public Services in the Covid-19 Era. Dialogue of Public Administration Science Journal , 2 (1), 1–18. Retrieved from https://ejournal2.undip.ac.id/index.php/dialogue/article/view/8182

Zavattaro, SM, & McCandless, SA (2020). Editor's introduction: Our public service manifesto during pandemic. Administrative Theory and Praxis , 42 (2), 233–239. https://doi.org/10.1080/10841806.2020.1752593


Article Metrics

Abstract view : 140 times | PDF view : 25 times

Refbacks

  • There are currently no refbacks.


Copyright (c) 2020 heesam dorni

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Diterbitkan oleh:

Program Studi Ilmu Administrasi Publik

Program Pascasarjana Universitas Negeri Makassar

 

JIAP Index By:

                 

View My Stats

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.