The Urgency of Management Functions in Improving the Quality of Education Services in Public Senior High Schools 1 Biak

Hermanu Iriawan; Wilda Sasmita; Muhammad Rusdi

doi:10.26858/jiap.v9i2.12337

The Urgency of Management Functions in Improving the Quality of Education Services in Public Senior High Schools 1 Biak

Hermanu Iriawan^(1*), Wilda Sasmita⁽²⁾, Muhammad Rusdi⁽³⁾,

(1) Institut Ilmu Sosial dan Ilmu Politik (IISIP) YAPIS Biak Numfor, Biak Papua Barat, Indonesia
(2) Institut Ilmu Sosial dan Ilmu Politik (IISIP) YAPIS Biak Numfor, Biak Papua Barat, Indonesia
(3) Institut Ilmu Sosial dan Ilmu Politik (IISIP) YAPIS Biak Numfor, Biak Papua Barat, Indonesia
(*) Corresponding Author

DOI: https://doi.org/10.26858/jiap.v9i2.12337

Abstract

The quality of education services is a "fixed price" in realizing the quality of education by the objectives of the Republic of Indonesia. This study aims to determine the importance of management functions in improving the quality of education in the Public Senior High School (SMAN) 1 Biak. A qualitative research approach carried out at Biak 1 High School located in Biak Numfor Regency, West Papua. Data collection techniques are done through observation, interviews, literature study, and documentation. The data analysis technique is done descriptively in compiling information systematically, from existing data so that it is easily understood and interpreted. The results showed that the management functions applied in the Biak Kota 1 High School were: planning, organizing, directing, coordinating, and controlling. In the process seen based on the condition of the school in implementing management functions. These results provide good results from every aspect of the implementation of management functions.

Keywords

Management Functions; Service Quality; Education.

Full Text:

PDF

References

Akib, H., Guntur, M., & Salam, R. (2016). Civitas Academic Perception of “Blissful Services" for Recipient Postgraduate Program State University of Makassar, Indonesia. International Conference on Public Organization VI (ICONPO VI), 340–350. Thammasat University, Tha Prachan Campus.

Amanda, M. O., Salam, R., & Saggaf, S. (2017). Pengaruh Supervisi Kepala Sekolah Terhadap Kinerja Guru Di SMK Negeri 1 Bungoro Kabupaten Pangkep. Prosiding Seminar Nasional Himpunan Sarjana Ilmu-Ilmu Sosial, 2, 149–154.

Creswell, J. W., & Creswell, J. D. (2017). Research design: Qualitative, quantitative, and mixed methods approach. Sage publications.

Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry Research Design Choosing Among Five Approaches (Vol. 53). https://doi.org/10.1017/CBO9781107415324.004

Fayol, H. (1916). General principles of management. Classics of Organization Theory, 2, 15.

Saggaf, M. S., Akib, H., Salam, R., Baharuddin, A., & Kasmita, M. (2018). The Quality Analysis Of Academic Services.

Saggaf, M. S., Aras, M., Akib, H., Salam, R., Baharuddin, A., & Kasmita, M. (2018). The Quality Analysis of Academic Services Based on Importance Performance Analysis (IPA).

Saggaf, M. S., Nasriyah, N., Salam, R., & Wirawan, H. (2018). The Influence of Teacher’s Pedagogic Competence on Learning Motivation of Student of Office Administration Expertise Package.

Saggaf, M. S., & Salam, R. (2017). Examining Academic Service using Importance Performance Analysis (IPA).

Saggaf, M. S., Salam, R., & Rifka, R. (2017). The Effect of Classroom Management on Student Learning Outcomes. International Conference on Education, Science, Art and Technology, 98–102.

Saggaf, S., Salam, R., Kahar, F., & Akib, H. (2014). Pelayanan Fungsi Administrasi Perkantoran Modern. Jurnal Ad’ministrare, 1(1), 20–27.

Salam, R. (2015). Penerapan Fungsi Administrasi Perkantoran Modern berbasis Daya Saing Organisasi dalam menyongsong MEA 2015. SEMINAR NASIONAL “Revolusi Mental Dan Kemandirian Bangsa Melalui Pendidikan Ilmu-Ilmu Sosial Dalam Menghadapi MEA 2015” Himpunan Sarjana Pendidikan Ilmu-Ilmu Sosial Indonesia, 1, 186–190.

Salam, R., Akib, H., & Daraba, D. (2018). Utilization of Learning Media In Motivating Student Learning. 1st International Conference on Social Sciences (ICSS 2018). Atlantis Press.

Salam, R., Rosdiana, Suarlin, & Akib, H. (2014). The Impact Of Policy on Region Expansion to Office Administrative Services in Barombong Subdistrict of Gowa District. International Conference on Mathematics, Sciences, Technology, Education and Their Applications, 1(1), 505. The State University of Makassar.

Terry, G. R., & Franklin, S. G. (1968). Principles of management. RD Irwin.