The Influence of Cultural Intelligence on Innovative Work Behavior Mediated by Job Satisfaction, Work Engagement, and Interpersonal Trust

Ela Nurlaela(1*), Intan Maharani(2), Stevani Cristin Zuita S(3), Justine Tanuwijaya(4),

(1) Faculty of Economics and Business, Universitas Trisakti, Indonesia
(2) Faculty of Economics and Business, Universitas Trisakti, Indonesia
(3) Faculty of Economics and Business, Universitas Trisakti, Indonesia
(4) Faculty of Economics and Business, Universitas Trisakti, Indonesia
(*) Corresponding Author



Over time, there will be many changes made by an organization to survive in the industry it runs, therefore continuous innovation is needed in order to compete with its competitors. Employees who are involved in creating ideas for their organization tend to have high loyalty to the organization. Satisfaction at work will be felt by employees if the work carried out by them makes them enthusiastic in doing the work. The attachment felt by employees will create a sense of comfort for employees in carrying out their work. Mutual trust is one of the factors that will cause employees to feel comfortable in the organizational environment. The sample uses the slovin method with an error of 5% so that there are 117 respondents. Data were collected from respondents using a questionnaire, then processed and analyzed with SPSS version 22.


Cultural Intelligence; Innovative Work Behavior; Interpersonal Trust; Job Satisfaction; Work Engagement

Full Text:



Afsar, B., Al-Ghazali, BM, Cheema, S., & Javed, F. (2020). Cultural intelligence and innovative work behavior: the role of work engagement and interpersonal trust. European Journal of Innovation Management, 24(4), 1082–1109.

Ashfaq, B. (2021). Person-organization fit and organization citizenship behavior: modeling the work engagement as a mediator. Asia-Pacific Journal of Business Administration, 13(1), 19–39.

Azevedo, A., & Shane, MJ (2019). A new training program in developing cultural intelligence can also improve innovative work behavior and resilience: A longitudinal pilot study of graduate students and professional employees. International Journal of Management Education, 17(3), 100303.

Aziz, FA, & Raharso, S. (2017). The Effect of Work Engagement on Employee Service Innovative Behavior: An Empirical Study in Minimarkets. Polban Irows, 777–788.

Barakat, LL, Lorenz, MP, Ramsey, JR, & Cretoiu, SL (2015). Global managers: An analysis of the impact of cultural intelligence on job satisfaction and performance. International Journal of Emerging Markets, 10(4), 781–800.

Guinot, J., Monfort, A., & Chiva, R. (2021). How to increase job satisfaction: the role of participative decisions and feeling trusted. Employee Relations, 43(6), 1397–1413.

Hsu, CP, Chiang, CY, Chang, CW, Huang, HC, & Chen, CC (2015). Enhancing the commitment of nurses to the organization by means of trust and monetary reward. Journal of Nursing Management, 23(5), 567–576.

Khan, MN, & Malik, MF (2017). “My leader's group is my group”. Leader-member exchange and employees' behaviour. European Business Review, 29(5), 551–571.

Korzilius, H., Bücker, JJLE, & Beerlage, S. (2017). Multiculturalism and innovative work behavior: The mediating role of cultural intelligence. International Journal of Intercultural Relations, 56, 13–24.

Li, M., Wang, Z., & Zhao, X. (2018). The role of indigenous technological capability and interpersonal trust in supply chain learning. Industrial Management and Data Systems, 118(5), 1052–1070.

Paiuc, D. (2021). The Impact of Cultural Intelligence on Multinational Leadership: A Semantic Review. Management Dynamics in the Knowledge Economy, 9(1), 81–93.

Pang, K., & Lu, CS (2018). Organizational motivation, employee job satisfaction and organizational performance: An empirical study of container shipping companies in Taiwan. Maritime Business Review, 3(1), 36–52.

Safari, A., Barzoki, AS, & Heidari Aqagoli, P. (2020). Exploring the antecedents and consequences of impersonal trust. International Journal of Organizational Analysis, 28(6), 1149–1173.

Schlaegel, C., Richter, NF, & Taras, V. (2021). Cultural intelligence and work-related outcomes: A meta-analytic examination of joint effects and incremental predictive validity. Journal of World Business, 56(4), 101209.

Shaik, FF, Makhecha, UP, & Gouda, SK (2021). Work and non-work identities in global virtual teams: Role of cultural intelligence in employee engagement. International Journal of Manpower, 42(1), 51–78.

Wawrosz, P., & Jurásek, M. (2021). Developing Intercultural Efficiency: The Relationship between Cultural Intelligence and Self-Efficacy. Social Sciences, 10(8), 312.

Wirawan, H., Jufri, M., & Saman, A. (2020). The effect of authentic leadership and psychological capital on work engagement: the mediating role of job satisfaction. Leadership and Organization Development Journal, 41(8), 1139–1154.

Article Metrics

Abstract view : 363 times | PDF view : 157 times


  • There are currently no refbacks.

Copyright (c) 2022 Ela Nurlaela, Intan Maharani, Stevani Cristin Zuita S, Justine Tanuwijaya

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.