The Effectiveness of the "Pencet WhatsApp Saja" Program at the Population and Civil Registration Office of Sinjai Regency.

Mursak Mursak(1*), Muhammad Lutfi(2), M. Erwin Syukri(3), Cici Trisnawati(4),

(1) Universitas Muhammadiyah Sinjai
(2) Universitas Muhammadiyah Sinjai
(3) Universitas Muhammadiyah Sinjai
(4) Universitas Muhammadiyah Sinjai
(*) Corresponding Author




DOI: https://doi.org/10.26858/ja.v8i2.24227

Abstract


The Population and Civil Registration Office of Sinjai Regency is one of the Sinjai Regency Regional Agencies that provides population administrative services to the community that should be effective, efficient, responsive and accountable. This study aims to describe the Effectiveness of the "Pencet WhatsApp Saja" Program at the Population and Civil Registration Service of Sinjai Regency. This research was conducted at the Department of Population and Civil Registration of Sinjai Regency, this study used a qualitative approach with a descriptive method. Data collection techniques used in this study were observation, interviews and documentation as well as technical data analysis, namely data collection, data reduction, data presentation, and conclusion drawing. The results of this study indicate that the "Pencet WhatsApp Saja" Program at the Population and Civil Registration Office of Sinjai Regency has been implemented quite effectively and is supported by adequate infrastructure, but it cannot be said to be fully effective. This is because there are still obstacles on the internet network that is not smooth or slow at the time of inputting or processing population data or documents and there are still many people who do not know about the "Pencet WhatsApp Saja" Program, which is fast service via WhatsApp every day

Keywords


Effectiveness, Service Innovation, Population Administration

Full Text:

PDF

References


Burhanuddin, Burhanuddin. nd “Unqualified Economic Growth and the Need for Government Policy in Expanding Employment Opportunities in Makassar City.” Scientific Journal of Public Administration 5(2):97870.

Chairunisa, Frida. 2016. “E-Government Implementation Model at the Makassar City Population and Civil Registry Service.”

Creswell, John W., and VL.. Clark. 2014. Designing and Conducting Mixed Method Research. Los Angeles, CA: SAGE Publications Inc.

Hamzah, Onno Sahlani. 2016. “Behavior of Government Bureaucracy in Public Health Center Services in Makassar City.” Scientific Journal of Public Administration: Journal of Public Administration Thought and Research 4(1):30–45.

Hassan, Riza. 2019. “Effectiveness of Performance Assessment in the Personnel and Human Resources Development Agency (BKPSDM) of Central Aceh Regency.” VOCATECH: Vocational Education and Technology Journal. doi:10.38038/vocatech.v1i0.13.

Hasibuan. 2006. "Work Motivation And Discipline Influence On Employee Performance In The Field Of Registration And Population Information At The Population And Civil Registry Office Of Bekasi City, West Java." UNIBA National Seminar And Call For Papers.

Jamaluddin, Jamaluddin, Said Saggaf, and Sri Rahayu. 2017. “Discipline of the State Civil Apparatus at the Office of the National Population and Family Planning Agency of South Sulawesi Province.” Scientific Journal of Public Administration: Journal of Public Administration Thought and Research 7(1):25–29.

Kolianan, Jim Briand, Aloysius Liliweri, and Lenny Tamunu. 2016. “The Strategy of Public Relations Media Relations in Improving the Quality of Family Planning Services (Kb) at the National Population and Family Planning Agency (Bkkbn) of NTT Province.” Scientific Journal of Public Administration 6(1):51–60.

Miles, Matthew B., A. Michael Huberman, and Johnny Saldana. 2014. Qualitative Data Analysis: A Method Sourcebook.

Mustafa, Delly. 2016. “Responsibility and Responsiveness of Government Bureaucracy in Public Services in Makassar City (Case Study of Building Permit Services (IMB) at Makassar City Spatial Planning and Building Office).” Scientific Journal of Public Administration: Journal of Public Administration Thought and Research 5(2):79–92.

Niswaty, Risma, and Sirajuddin Saleh. 2015. "Population Administration Services at the Minasatene Sub-district Office, Pangkep Regency." Office Journal 1(1):56–62.

Prasodjo, stumps. 2017. “Humanist Paradigm in Public Service.” Scientific Journal of Public Administration: Journal of Public Administration Thought and Research 7(1):38–45.

Priyambodo, Andy. 2017. “Effectiveness of State Revenue With the Implementation of the Second Generation State Revenue Module in the Work Area.” Scientific Journal of Public Administration: Journal of Public Administration Thought and Research 7(2):109–14.

Rahmadanik, Dida. 2021. “Implementation of Population Administration Services at the Population and Civil Registration Office of Sidoarjo Regency in the Era of the Covid-19 Pandemic.” Dynamics of Governance: Journal of State Administration 11(1):11–18.

Soraya, Tania. 2019. “Online Population Administration Service Innovation in Pati Regency.” Journal of the Department of Politics and Government FISIP 8 No.

Suryani, Irma, and Jamaluddin Jamaluddin. 2016. "Population Administration Services at the Pattallassang District Office, Gowa Regency." Office Journal 2(2):133–42.

Yusriadi, Yusriadi, and Misnawati Misnawati. 2017. “Bureaucracy Reform in Public Services (Study of One Stop Services).” Scientific Journal of Public Administration: Journal of Public Administration Thought and Research 7(2):99–108.


Article Metrics

Abstract view : 212 times | PDF view : 22 times

Refbacks

  • There are currently no refbacks.


Copyright (c) 2021 Mursak Mursak, Muhammad Lutfi, M. Erwin Syukri, Cici Trisnawati

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Article copyright © to the Authors

Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran has been Indexed and Abstracted by:

 

Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran articles published by the Program Studi Pendidikan Administrasi Perkantoran Universitas Negeri Makassar, and have been peer-reviewed before publication. Read our Plagiarism Policy and the use of this site signifies your agreement to the Terms of Use.

This is a website that publishes an open-access article distributed under Licensed. This work is licensed Creative Commons License under a Creative Commons Attribution 4.0 International License. Website layout and design copyright © by Program Studi Pendidikan Administrasi Perkantoran Universitas Negeri Makassar