Effectiveness of Office Administration Governance in Improving the Quality of Administrative Services

Jamaluddin Jamaluddin(1), Sitti Anugrah Nur(2), Muh Darwis(3*),

(1) Universitas Negeri Makassar
(2) Universitas Negeri Makassar
(3) Universitas Negeri Makassar
(*) Corresponding Author




DOI: https://doi.org/10.26858/pjoem.v2i2.53525

Abstract


The effectiveness of administrative governance in improving the quality of administrative services. This research aims to determine the effectiveness of office administration governance in improving the quality of administrative services at the Bone Village office, Bajeng District, Gowa Regency. This type of research is descriptive research using qualitative methods and approaches to determine the effectiveness of office administration governance in improving the quality of administrative services at the Bone Village office, Bajeng District, Gowa Regency. The number of informants in this study was 3 people, namely 1 head of the administration sub-division, and 1 financial staff employee. 1 from the administrative department. The data collection techniques used are the observation method, interview method, and documentation method. The data analysis techniques used by researchers are data reduction techniques, data presentation, conclusions, and verification. The results of this research show that the achievement of service targets can be realized well, leadership abilities and human resources are quality provide excellent service in providing services, and overcome problems experienced. This research can be used as a reference in improving the quality of administrative services by using the latest indicators to determine the effectiveness of office administration governance, which is different from previous research which still used previous indicators to measure the effectiveness of office governance in improving the quality of administrative services

Keywords


Effectiveness, Governance, Office administration, Service

Full Text:

PDF

References


Aulya, R. M., Mindarti, L. I., & Amin, F. (2016). Strengthening Local Economy Through Community-Based Tourism In Governance Perspective. Jurnal Administrare, 3(2), 11.

Ayu, A., Niswaty, R., Darwis, M., & Arhas, S. H. (2019). Applying the Principles of Good Governance in the Efforts of Guiding Out-of-School Children at Social Service Offices Takalar Regency. Jurnal Office, 5(2), 51–58.

Daraba, D., Cahaya, A., Guntur, M., Aslinda, A., & Akib, H. (2018). Strategy of governance in transportation policy implementation: Case study of bus rapid transit (BRT) program in Makassar City. Academy of Strategic Management Journal, 17(3).

Darwis, M., Arhas, S. H., & Nasrullah, M. (2021). Online Learning Based on the Borneo E-Learning Application (A Study of Student Satisfaction Analysis in the Use of the BEL Application at the Universitas Borneo Tarakan). International Joined Conference on Social Science (ICSS 2021), 576–581.

Jamaluddin, J., Sari, W. I., Akib, H., Kasmita, M., & Tadampali, A. C. T. (2019). The Influence of Spirit at Work on Employee Productivity at PT Millenium Penata Futures Makassar. Pinisi Business Administration Review, 1(1), 11–20.

Mustafa, D., Ahsan, S. C., Aris, M., Niswaty, R., & Arhas, S. H. (2022). Service Quality and Performance of Academic Administration Employees on Student Satisfaction. Sosiohumaniora, 24(3).

Mustofa, Faizal, M., Affifuddin, & Hayat. (2020). Efektivitas Pelayanan Administrasi Kependudukan Dalam meningkatkan Tata kelola Pemerintah Yang Baik. Respon Publik, 14(3)(14–26).

Nawawi, H. (2012). Metode Penelitian Bidang Sosial. Gajah Mada University Press.

Niswaty, R., Darwis, M., Alimuddin, W., & Salam, R. (2016). Pengaruh Penerapan Prinsip Good Governance terhadap Efektivitas Kerja Pegawai. JURNAL ILMU ADMINISTRASI PERKANTORAN (JIAP), 95–100.

Niswaty, R., Hidayat, A., & Akib, H. (2022a). The Effect of Administrative Performance on Service Quality at SMA Negeri 2 Parepare. Pinisi Journal of Education and Management, 1(1), 21–26.

Niswaty, R., Hidayat, A., & Akib, H. (2022b). The Effect of Administrative Performance on Service Quality at SMA Negeri 2 Parepare. Pinisi Journal of Education and Management, 1(1), 21–26.

Niswaty, R., Seha, S., Nasrullah, M., & Darwis, M. (2020). Effectiveness of BPHTB Administration Services at the Makassar City Regional Revenue Agency. Pinisi Business Administration Review, 2(2), 88–99.

Minister of Home Affairs Regulation Number 52 of 2011 concerning Standard Operating Procedures within Provincial and Regency/City Governments, Kementerian Dalam Negeri (2011).

Government Regulation Number 28 of 2012 concerning Guidelines for Implementing Standard Operational Procedures , (2012).

Regulation of the Minister for Administrative Reform and Bureaucratic Reform Number 35 of 2012, Kementerian PAN dan RB (2012).

Renold, R., Kusmawati, K., Abdi, A., & Badollahi, M. Z. (2020). Exposition of Academic Relevance of Hospitality Administration Programs With World-Work Absorption. Jurnal Ad’ministrare, 7(2), 277–284.

Smith, A., & Akib, H. (2015). The implementation effectiveness of trash management in Ambon, Maluku: The influence of socialization, coordination and control to the effectiveness of trash management. International Journal of Public Administration, 38(10), 683–688.

Sugiyono. (2018). Metode Penelitian Pendidikan Kuantitatif, kualitatif dan R&D. Alfabeta.

Syarifuddin, H. M., Tahir, H., Akib, H., & Rusdi, M. (2021). Innovation of Electronic Licensing Information System at the Office of Investment and One Stop Integrated Services (DPMPTSP) of Bone Regency. Jurnal Office, 7(1), 169–182.

Takdir, M., Baharuddin, B., Arhas, S. H., & Irman, I. (2021). Quality of Academic Service during the COVID-19 Pandemic at the Universitas Muhammadiyah Sinjai. Jurnal Ad’ministrare, 8(1), 143–148.

Taliang, A., Rijal, S., Niswaty, R., Herman, H., & Arhas, S. H. (2023). Employee performance: The role of operational work tools toward productivity. Journal of Governance and Regulation, 12(3, special issue), 198–205. https://doi.org/10.22495/jgrv12i3siart1


Article Metrics

Abstract view : 146 times | PDF view : 23 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Article copyright © to the Authors

Pinisi Journal of Education and Management

has been Indexed and Abstracted by:

All articles published by the Faculty of Social Science and Law, Universitas Negeri Makassar have been peer-reviewed before publication. Read our Plagiarism Policy and the use of this site signifies your agreement to the Terms of Use.

This is a website that publishes an open-access article distributed under Licensed Creative Commons License Creative Commons License the terms of the Creative Commons Attribution 4.0 International License.
 

Website layout and design copyright © by Pendidikan Administrasi Perkantoran, Faculty of Social Science and Law, Universitas Negeri Makassar