Parents' Perception of Students on Virtual Account-Based Services

Jamaluddin Jamaluddin(1*), Mustika Dewi(2), Muh. Darwis(3), M. Awaluddin(4),

(1) Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar
(2) Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar
(3) Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar
(4) STIA Puangrimaggalatung Bone
(*) Corresponding Author




DOI: https://doi.org/10.26858/pjoem.v1i3.44536

Abstract


This study is a quantitative descriptive study that aims to determine how parents perceive students' virtual account-based services at the Al-Fityan School of Integrated Islamic Elementary School Gowa). The research method is descriptive quantitative with a population of 636 respondents with a sample of 95 respondents using a sampling technique using the probability sampling technique, namely simple random sampling. Data collection techniques used are observation, questionnaires, and documentation. The data analysis technique used is a descriptive analysis of percentages and distributions. The results showed that the perceptions of parents of students towards Virtual Account-based services belonged to the category of strongly agree in terms of the simplicity of Virtual Account-based services, clarity, and certainty of procedures/procedures for Virtual Account-based services, security of Virtual Account-based services, the openness of services. Virtual Account-based, efficient Virtual Account-based services, economical Virtual Account-based services, equitable justice in Virtual Account-based services, and timeliness in Virtual Account-based services. To achieve a good perception of Virtual Account-based services, efforts are made to increase customer satisfaction to achieve the goal of excellent service, namely to gain recognition for the quality of service that satisfies customers.

 


Keywords


Perception, Virtual Account-Based, Services

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