The Effect of Administrative Performance on Service Quality at SMA Negeri 2 Parepare

Risma Niswaty(1*), Andy Hidayat(2), Haedar Akib(3),

(1) Public Administration Department, Universitas Negeri Makassar
(2) Universitas Negeri Makassar
(3) Universitas Negeri Makassar
(*) Corresponding Author



Abstract


Administrative performance, namely all mechanisms that can assist, expedite, increase activity and efficiency of the administrative process by providing all the necessary data and information, so that the administration runs smoothly. This study aims to determine how the effect of administrative performance on service quality in SMA Negeri 2 Parepare. This research uses quantitative methods. Data collection techniques were carried out through observation, questionnaires, interviews, and documentation. The sample used in this study was the entire population, as many as 106 students at SMA Negeri 2 Parepare. The data from the results of this study used the SPSS 25 application which consisted of validity and reliability tests, descriptive data analysis techniques and inferential statistical analysis. The results of this study indicate that the indicators used in each of these variables indicate where the administrative performance is in the sufficient category. The service quality variable is in the sufficient category. Based on the correlation test, there is a very strong/very high relationship between the two variables. So it can be concluded that there is a significant influence between administrative performance on service quality at SMA Negeri 2 Parepare.

Keywords


Performance; administration; quality; service

Full Text:

PDF

References


D. Hidayat, ‘The Effect of Discipline and Work Environment on Teacher Performance at SMK Negeri 2 Pondok Aren-South Tangerang’, J. Ad’ministrare, vol. 7, no. 1, pp. 197–206, 2020.

J. Jamaluddin, R. Salam, H. Yunus, and H. Akib, ‘Pengaruh budaya organisasi terhadap kinerja pegawai pada dinas pendidikan provinsi sulawesi selatan’, J. Ad’ministrare J. Pemikir. Ilm. dan Pendidik. Adm. Perkantoran, vol. 4, no. 1, pp. 25–34, 2017.

H. Akib and S. Saleh, ‘Pengaruh Kepala Sekolah Sebagai Supervisor Terhadap Kinerja Guru Di SMK Negeri 7 Makassar’, J. Off., vol. 1, no. 2, pp. 141–147, 2015.

S. H. Arhas, S. Suprianto, M. Darwis, S. Saleh, J. Jamaluddin, and M. Nasrullah, ‘Service Quality and Customer Loyalty at Grapari’, KnE Soc. Sci., pp. 734–740, 2022.

S. Saleh, R. Emiliani, M. Nasrullah, S. H. Arhas, and M. Takdir, ‘Creativity in Teaching Teachers in the Department of Office Administration Automation at SMK Nurul Qalam Makassar’, J. Off., vol. 7, no. 2, pp. 225–232.

M. Syukur and F. Widyawati, ‘Santri Education Problems at Darul Huffadh Islamic Boarding School in Bone Regency, Sulawesi Selatan, Indonesia’, in 3rd International Conference on Social Sciences (ICSS 2020), 2020, pp. 530–533.

A. Ayu, R. Niswaty, M. Darwis, and S. H. Arhas, ‘Applying the Principles of Good Governance in the Efforts of Guiding Out-of-School Children at Social Service Offices Takalar Regency’, J. Off., vol. 5, no. 2, pp. 51–58, 2019.

D. Daraba, R. M. Ramli, H. Sakawati, and R. Salam, ‘Quality Of Service Manufacturing Of Trade License Line In Office Of Investment Investment And Licensed Agency (BPMPT) Regency Of Bulukumba’, in The International Conference On Social Sciences And Humanities 2018, 2018, pp. 485–490.

M. Takdir, B. Baharuddin, S. H. Arhas, and I. Irman, ‘Quality of Academic Service during the COVID-19 Pandemic at the Universitas Muhammadiyah Sinjai’, J. Ad’ministrare, vol. 8, no. 1, pp. 143–148, 2021.

A. Baharuddin, ‘Overview of Public Services at the One-Stop Investment and Integrated Service Office of South Sulawesi’, J. Adm. J. Pemikir. Ilm. dan Pendidik. Adm. Perkantoran, vol. 6, no. 2, pp. 131–136, 2019.

A. Asrijal, S. Syahruddin, and A. Amrin, ‘Analysis of the Behavior of Bureaucrats on Service Quality’, J. Ad’ministrare, vol. 7, no. 2, pp. 245–252.

M. Mirdawati, J. Jamaluddin, R. Niswaty, M. Darwis, and R. Salam, ‘The effectiveness of IMB Services at the Makassar City Investment Office and One Door Integrated Services at Makassar City’, J. Ilm. Ilmu Adm. Publik, vol. 8, no. 1, pp. 37–44, 2018.


Article Metrics

Abstract view : 32 times | PDF view : 5 times

Refbacks

  • There are currently no refbacks.