Pengaruh Manajemen Sumber Daya Manusia dan Budaya Organisasi Terhadap Kualitas Pelayanan Pada Kantor Kecamatan Tamalate Kota Makassar
(1) Fakultas Ilmu Administrasi, Institut Ilmu Sosial dan Ilmu Politik Yapis Biak Papua
(2) 
(3) 
(*) Corresponding Author
DOI: https://doi.org/10.26858/ja.v4i2.5989
Abstract
In improving service quality Tamalate faced District Office on the quality of Human Resources and Organizational Culture is always oriented to quality services in an effort to meet the needs and expectations of society. The purpose of this study were (i) to analyze the influence of human resource management of the quality of service at the District Office Tamalate Makassar; (ii) to analyze the influence of organizational culture on quality of service at the District Office Tamalate Makassar; (iii) to analyze the influence of human resource management and organizational culture on quality of service at the District Office Tamalate Makassar. The samples are saturated samples that use the entire population as a sample of 19 employees. Data collection methods used were observation, interviews, and questionnaires. Data were analyzed with simple regression with SPSS 20:00 for windows. The results showed: (i) human resources management a significant effect on the quality of service Tamalate Makassar City District Office; (ii) Organizational culture significantly influence service quality Tamalate City District Office; (iii) human resource management and organizational culture together affect the service quality Tamalate Makassar City District Office
Keywords
Full Text:
PDFReferences
Al Fatta, H. (2007). Analisis dan Perancangan Sistem Informasi untuk keunggulan bersaing perusahaan dan organisasi modern. Penerbit Andi.
Arikunto, S. (2002). Metode penelitian. Jakarta: Rineka Cipta, 71–89.
Cheki, Y. (1996). Budaya Perusahaan Cina Sebuah Analisis Berdasarkan Model Kotler & Heskett. Manajemen Usahawan Indonesia, (7).
Hackman, J. R., & Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly, 309–342.
Jamaluddin, J., Salam, R., Yunus, H., & Akib, H. (2017). Pengaruh Budaya Organisasi terhadap Kinerja Pegawai pada Dinas Pendidikan Provinsi Sulawesi Selatan. Jurnal Ad’ministrare, 4(1), 25–34.
Liao, H., & Chuang, A. (2004). A multilevel investigation of factors influencing employee service performance and customer outcomes. Academy of Management Journal, 47(1), 41–58.
Pfeffer, J., & Salancik, G. R. (2003). The external control of organizations: A resource dependence perspective. Stanford University Press.
Prasetyo, A. R. (2015). Pengaruh Kapasitas Sumber Daya Manusia, Pemanfaatan Teknologi Informasi, Pengendalian Interen Akuntansi dan Good Corporate Governance Terhadap Keterandalan Dan Ketepatwaktuan Pelaporan Keuangan Pemerintah (Studi Empiris Pada 32 Satuan Kerja di Polda Jambi). Jurnal Akuntansi Dan Keuangan Fakultas Ekonomi Dan Bisnis Universitas Jambi.
Saggaf, S., Salam, R., Kahar, F., & Akib, H. (2014). Pelayanan Fungsi Administrasi Perkantoran Modern. Jurnal Ad’ministrare, 1(1), 20–27.
Setyaningsih, E. L., & Rihandoyo, R. (2013). Analisis Kualitas Pelayanan Pembuatan E-ktp Di Kecamatan Pedurungan. Journal of Public Policy and Management Review, 2(1), 121–130.
Tadampali, A. C. T., Hadi, A., & Salam, R. (2016). Pengaruh Iklim Organisasi terhadap Turnover Intention Melalui Kepuasan Kerja sebagai Variabel Intervening pada PT Bank SulSelBar. Jurnal Ilmiah Ilmu Administrasi Publik, 6(2), 35–46.
Tangkilisan, H. N. S. (2005). Manajemen publik. Grasindo.
Toha, M. (2014). Perilaku organisasi.
Yusuf, A. M. (2016). Metode Penelitian Kuantitatif, Kualitatif & Penelitian Gabungan. Prenada Media.
Article Metrics
Abstract view : 9348 times | PDF view : 7815 timesRefbacks
- There are currently no refbacks.
Copyright (c) 2018 Jurnal Ad'ministrare
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.