The Effectiveness of the Implementation of the One-Stop Integrated Service System at the Office of the Ministry of Religion of North Luwu Regency

Muh. Nasurullah(1), Abdul Razak T(2), Sirajuddin Saleh(3*), Feby Triadi(4),

(1) Universitas Negeri Makassar
(2) Universitas Negeri Makassar
(3) Universitas Negeri Makassar
(4) STIA Puangrimaggalatung Bone
(*) Corresponding Author




DOI: https://doi.org/10.26858/jo.v9i1.46456

Abstract


The Effectiveness of the Implementation of the One-Stop Integrated Service System at the Office of the Ministry of Religion of North Luwu Regency. The aim is to find out how effective the Implementation of the One Stop Integrated Service System is at the Office of the Ministry of Religion of North Luwu Regency. Data collection techniques used are observation, interviews, and documentation. The data analysis technique used is data condensation technique, data presentation, drawing conclusions or verification. The results of the study show that the implementation of the One Stop Service System at the Office of the Ministry of Religion of North Luwu Regency has been effective but not maximal in terms of three indicators. Achievement of goals is categorized as effective in terms of timeliness and ease of access to services. Adaptability is less effective in terms of the ability to manage good service situations and conditions and readiness to prepare a service environment that is less than optimal. Integration is categorized as effective in terms of good coordination and communication between all parties. related to service. This research can be used as a reference material in developing and improving the quality of services, especially one-stop integrated services to the community in order to support government programs in terms of bureaucratic reform in this case public services, especially in several offices that implement a one-stop integrated service system, this research uses the method qualitative research that focuses on the process and the meaning of the results.

Keywords


Effectiveness, One Stop Services, Community;

Full Text:

PDF

References


Akib, H. (2009). Dasar-dasar teori organisasi. Makassar: Universitas Negeri Makassar.

Baria, K. (2019). Efektivitas Pelayanan Kartu Macca Di Kecamatan Lalabata Kabupaten Soppeng. Universitas Muhammadiyah Makassar.

Dharma, S., & Akib, H. (2004). Budaya Organisasi Kreatif: Mencermati Budaya Organisasi Sebagai Faktor Determinan Kreativitas. Majalah Usahawan No. 03. Th. XXXIII.

keputusan Menteri Pendayagunaan Aparatur Negara Nomor: 63/Kep/M.Pan/7/2003 tentang pedoman dalam penyelengaraan pelayanan publik, (2003).

Miles, M. B., Huberman, A. M., & Saldana, J. (2014). Qualitative Data Analisis. A Methods Sourcebook. Sage Publication.

Moore, G., Toni, James, & Evelyn, A. H. (2007). The Impact of Leadership Style on Organizational Effectiveness. Capella University.

Muliawaty, L., & Hendryawan, S. (2020). Peranan E-government dalam Pelayanan Publik (Studi Kasus ; Mal Pelayanan Publik Kabupaten Sumedang). Jurnal Ilmu Administrasi, 11, 101–112.

Mulyady, D. (2015). Studi Kebijakan Public Dan PelayananPublik. Alfabeta.

Peraturan Menteri Agama Republik Indonesia tahun 2016 tentang Pelayanan Terpadu Satu Pintu, (2016).

Peraturan Menteri Pendayagunaan Aparatur Negara Dan Reformasi Birokrasi Nomor 17 Tahun 2017 tentang Pedoman Penilaian Kerja Peyelenggara Pelayanan Publik, (2017).

Peraturan Presiden Republik Indonesia Nomor 97 Tahun 2014 Tentang Penyelenggaraan Pelayanan Terpadu Satu Pintu, (2014).

Rahmadana, M. F., Mawati, A. T., Siagian, N., Perangin-angin, M. A., Refelino, J., Tojiri, M. Y., Siagian, V., Nugraha, N. A., Manullang, S. O., & Silalahi, M. (2020). Pelayanan Publik. Yayasan Kita Menulis.

Saleh, S., Akib, H., & Guntur, M. (2019). Disiplin Kerja Pegawai Dalam Peningkatan Pelayanan Perizinan Pada Kantor Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu (Ptsp) Kabupaten Gowa. Universitas Negeri Makassar.

Siagian, S. P. (2009). Manajemen Sumber Daya Manusia, Edisi 1. Jakarta: PT. Bumi Aksara.

Sudaryono. (2018). Metodologi Penelitian. PT Raja Grafindo Persada.

Tangkilisan, H. N. S. (2005). Manajemen publik. Gramedia Widiasarana Indonesia. https://books.google.co.id/books?id=kWGVXrjpcjQC


Article Metrics

Abstract view : 80 times | PDF view : 12 times

Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 Muh. Nasurullah, Abdul Razak T, Sirajuddin Saleh, Feby Triadi

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.