The Effectiveness of the KTP-el Service at the Population and Civil Registry Office of Parepare City

Iin Setyawati(1*), Muh Nasrullah(2), Rudi Salam(3),

(1) Universitas Negeri Makassar
(2) Universitas Negeri Makassar
(3) Universitas Negeri Makassar
(*) Corresponding Author




DOI: https://doi.org/10.26858/jo.v5i2.11822

Abstract


Public services are implemented to provide satisfaction for service users whose implementation requires the principles of service. This study aims to determine the effectiveness of the KTP-el service at the Population and Civil Registry Office of Parepare City. This research uses a qualitative descriptive approach with 8 informants. Data collection uses observation, interview and documentation techniques. While the data analysis technique used consists of four ways, namely: data collection, data reduction, data presentation, and drawing conclusions. The results of this study indicate that the effectiveness of the KTP-el service at the Population and Civil Registry Office of Parepare City, is in the quite effective category. This is demonstrated through the focus of research that service procedures are in the effective category, employee discipline is in the effective category, fairness of service delivery is in the quite effective category, the reasonableness of cost is set effectively, service convenience is in the quite effective category.


Full Text:

PDF

References


Akib, H. (2014). Implementasi Kebijakan Pelayanan Izin Mendirikan Bangunan (Studi pada Kantor Pelayanan Terpadu Kabupaten Gowa). Jurnal Ad’ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran, 1(1), 50–61.

Andrews, R. (2014). Performance management and public service improvement. The Public Policy Institute for Wales.

Denhardt, J. V., & Denhardt, R. B. (2015). The New Public Service Revisited. Public Administration Review. https://doi.org/10.1111/puar.12347

Maryam, N. S. (2016). Mewujudkan good governance melalui pelayanan publik. Jurnal Ilmu Politik dan Komunikasi.

Neshkova, M. I., & Kostadinova, T. (2012). The Effectiveness of Administrative Reform in New Democracies. Public Administration Review. https://doi.org/10.1111/j.1540-6210.2011.02483.x

Niswaty, R., & Darwis, M. (2015). Efektivitas Pemanfaatan Komputer pada Kantor Camat Wotu Kabupaten Luwu Timur. Jurnal Office, 1(1), 8–12.

Niswaty, R., Juniati, F., Darwis, M., Salam, R., & Arhas, S. H. (2019). The Effectiveness of Leadership Functions Implementation in The Makassar Departement of Manpower. JPBM (Jurnal Pendidikan Bisnis dan Manajemen), 5(1), 1–10.

Toding, A. R., Niswaty, R., & Akib, H. (2015). Efektivitas Pelaksanaan Sistem Informasi Manajemen pada Kantor Wahana Lingkungan Hidup Sulawesi Selatan di Kota Makassar. Jurnal Office, 1(1), 71–79.

Wahyuni, N., Akib, H., & Darwis, M. (2017). Keefektifan Pelayanan Kartu Tanda Penduduk Elektronik (KTP-EL). Jurnal Ilmiah Ilmu Administrasi Publik, 7(1), 1–10.


Article Metrics

Abstract view : 27 times | PDF view : 1 times

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Jurnal Office

Diterbitkan oleh:

Program Studi Pendidikan Administrasi Perkantoran

Universitas Negeri Makassar

 

Index By:

       

 

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.