Institutional Problems in Regional Public Services

Asna Aneta(1*), Yanti Aneta(2), Hais Dama(3),

(1) Department of Administrative Science, Universitas Negeri Gorontalo
(2) 
(3) 
(*) Corresponding Author




DOI: https://doi.org/10.26858/jiap.v8i2.7877

Abstract


The objective of this descriptive qualitative research is to explore and to analyze the institutional problems in regional public services. It employed direct observation and interview focusing on the issues of the regional public service institutions. This study was conducted at One-stop Administration system (henceforth called Samsat) in Gorontalo City. The results show that the implementation of the services is carried out according to the standard operation of the services, ranging from the procedures, work duration, service products, and innovation. Nevertheless, the problems surrounding the institution are inevitable. The issues revolve around a) the system and organization of the implementation, b) limited qualified human resources, c) lack of facilities and infrastructures, as well as d) the service strategy.

Keywords


Institutional Problem, Public Service, One-stop Administration Office Gorontalo.

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Copyright (c) 2019 Asna Aneta, Yanti Aneta, Hais Dama

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