Quality of Online Academic Services during the Covid-19 Pandemic at FKIP-UBT

Suprianto Suprianto; Sitti Hardiyanti Arhas; M. Awaluddin; Nisa Ariantini; M. Said Zainuddin

doi:10.26858/jiap.v13i1.44686

Quality of Online Academic Services during the Covid-19 Pandemic at FKIP-UBT

Suprianto Suprianto^(1*), Sitti Hardiyanti Arhas⁽²⁾, M. Awaluddin⁽³⁾, Nisa Ariantini⁽⁴⁾, M. Said Zainuddin⁽⁵⁾,

(1) Universitas Borneo Tarakan
(2) Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar
(3) STIA Puangrimaggalatung Bone
(4) Universitas Borneo Tarakan
(5) Universitas Negeri Makassar
(*) Corresponding Author

DOI: https://doi.org/10.26858/jiap.v13i1.44686

Abstract

The purpose of this study was to determine the quality of service in terms of quality, quantity, duration and need for supervision. This type of research is a combination research (mixed methods), which combines the types of quantitative and qualitative research. In order to obtain quantitative results, the population in this study was 59, so this research is a population study. Meanwhile, to obtain qualitative results, the selected informants were 5 people consisting of 2 lecturers and 3 students. Data collection techniques used are questionnaires, observations and interviews. The mixed methods research design used is a triangulation design. The results showed that the quality of academic services during the Covid-19 pandemic at FKIP UBT was in the good category.

Keywords

Quality, Service During, Covid-19

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