Strategy for Strengthening Work Culture in an Effort to Improve the Quality of Health Services (Case Study at Community Health Center in Tasikmalaya City)

Rr Titie Purwaningsari(1*), Atty Tri Juniarti(2), Azhar Affandi(3), Denok Sunarsi(4),

(1) Pasundan University, Bandung, Indonesia
(2) Pasundan University, Bandung, Indonesia
(3) Pasundan University, Bandung, Indonesia
(4) Pasundan University, Bandung, Indonesia
(*) Corresponding Author



The purpose of this study is to find out how strategies to strengthen work culture can improve the quality of health services at the Puskesmas. This study used a qualitative method with respondents at the Sangkali Health Center and Panglayungan Health Center in Tasikmalaya City who had measured the quality of health services. Whereas in the Panglayungan Health Center as a comparison Health Center, there are only two work cultures that need to be strengthened, namely professionalism and cooperation. In terms of service quality that has not been achieved, both Puskesmas do not have a Puskesmas quality policy. The Sangkali Health Center still lacks an understanding of quality, while the Panglayungan Health Center already has an understanding of service quality.


Work Culture, Quality; Health Services.

Full Text:



Robert Wood Johnson Award: Celebrating 50 years of Health Service Excellence. (2006). Healthcare Management Forum, 19(2), 33.

Brice, S., & Almond, H. (2020). Health Professional Digital Capabilities Frameworks: A Scoping Review. Journal of Multidisciplinary Healthcare, 13, 1375–1390.

Daraba, D., Akib, H., Said Saggaf, M., Cahaya, A., & Salam, R. (2018). Basic public service partnership model based on gender perspective in Makassar City, Indonesia. Journal of Legal, Ethical and Regulatory Issues, 21(4).

De Luca, V., Tramontano, G., Riccio, L., Trama, U., Buono, P., Losasso, M., Bracale, U. M., Annuzzi, G., Zampetti, R., Cacciatore, F., Vallefuoco, G., Lombardi, A., Marro, A., Melone, M. A. B., Ponsiglione, C., Chiusano, M. L., Bracale, G., Cafiero, G., Crudeli, A., … Illario, M. (2021). “One Health” Approach for Health Innovation and Active Aging in Campania (Italy). Frontiers in Public Health, 9, 658959.

Durocher, K., Boparai, N., Jankowicz, D., & Strudwick, G. (2021). Identifying technology industry-led initiatives to address digital health equity. Digital Health, 7, 20552076211056156.

Feroz, A. S., Khoja, A., & Saleem, S. (2021). Equipping community health workers with digital tools for pandemic response in LMICs. Archives of Public Health, 79(1), 1.

Haddad, R., D’Andrea, C. B., Ricchio, A., Evanoff, B., Morrato, E. H., Parks, J., Newcomer, J. W., & Nicol, G. E. (2022). Using Innovation-Corps (I-CorpsTM) Methods to Adapt a Mobile Health (mHealth) Obesity Treatment for Community Mental Health Settings. Frontiers in Digital Health, 4, 835002.

Lal, S., Gleeson, J., Rivard, L., D’Alfonso, S., Joober, R., Malla, A., & Alvarez-Jimenez, M. (2020). Adaptation of a Digital Health Innovation to Prevent Relapse and Support Recovery in Youth Receiving Services for First-Episode Psychosis: Results From the Horyzons-Canada Phase 1 Study. JMIR Formative Research, 4(10), e19887.

Lyu, Y., Peng, Y., Liu, H., & Hwang, J.-J. (2022). Impact of Digital Economy on the Provision Efficiency for Public Health Services: Empirical Study of 31 Provinces in China. International Journal of Environmental Research and Public Health, 19(10), 5978.

Niswaty, R., Mano, J., & Akib, H. (2015). An analysis of the public service performance based on human development index in makassar city, Indonesia. International Journal of Applied Business and Economic Research, 13(6), 4395–4403.

Purwanto, E. A., & Pramusinto, A. (2018). Decentralization and functional assignment in Indonesia: the case of health and education services. Policy Studies, 39(6), 589–606.

Rantanen, T., Järveläinen, E., & Leppälahti, T. (2021). Prisoners as Users of Digital Health Care and Social Welfare Services: A Finnish Attitude Survey. International Journal of Environmental Research and Public Health, 18(11), 5528.

Seifert, A., & Charness, N. (2022). Digital transformation of everyday lives of older Swiss adults: use of and attitudes toward current and future digital services. European Journal of Ageing, 19(3), 729–739.

Wiweko, B., & Zakirah, S. C. (2020). Future of Health Services: The Role of Physicians in the Disruptive Era. Journal of Human Reproductive Sciences, 13(4), 250–256.

Article Metrics

Abstract view : 58 times | PDF view : 17 times


  • There are currently no refbacks.

Copyright (c) 2023 Rr Titie Purwaningsari, Atty Tri Juniarti, Azhar Affandi, Denok Sunarsi

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Diterbitkan oleh:

Program Studi Ilmu Administrasi Publik

Program Pascasarjana Universitas Negeri Makassar


JIAP Index By:


View My Stats

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.