Grand Service Design Regional Library Pinrang Regency

Aswar Annas; Nursafitra Nursafitra; Eka Fitra Ramadani Salam; Resky Amalia P

doi:10.26858/jiap.v12i1.30782

Grand Service Design Regional Library Pinrang Regency

Aswar Annas^(1*), Nursafitra Nursafitra⁽²⁾, Eka Fitra Ramadani Salam⁽³⁾, Resky Amalia P⁽⁴⁾,

(1) Faculty of Administrative Science, University of Pepabri Makassar, Indonesia
(2) Faculty of Administrative Science, University of Pepabri Makassar, Indonesia
(3) Faculty of Social and Political Science, University of Pepabri Makassar, Indonesia
(4) Faculty of Administrative Science, University of Pepabri Makassar, Indonesia
(*) Corresponding Author

DOI: https://doi.org/10.26858/jiap.v12i1.30782

Abstract

Pinrang Regency Regional Library Service Grand Design. This study aims to measure 9 indicators of regional library service elements in Pinrang Regency. The study used descriptive quantitative methods, with non-probability sampling technique, measurements with a Likert scale involving 194 respondents, the determination of the sample was carried out by purposive sampling. The results showed that in general the 9 service elements in the regional library of Pinrang Regency received a good rating, while the scoring values for each service element were: elements of clarity and ease of requirements for getting digital-based services in good category with a score of 60%, service elements clarity and ease of procedures for obtaining services. digital-based services in the good category with a value of 51%, the service element of availability of information/guidance to get the service in the good category with a value of 53%, the service element of clarity and suitability of service time in the good category with a value of 62%, the service element of the duration/length of service time (opening hours). & closing hours) good category with a value of 52%, service element of speed of completion of document duplicating time in good category with a value of 46%, service element of clarity and reasonableness of the presence / absence of fees in good category with a value of 55%, service element of speed of response to complaints / complaints in good category with a value of 61%, and elements of follow-up services settlement of complaints/complaints in good category with a score of 64%.

Keywords

Grand Design; Service;; Regional Library.

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