Grand Service Design Regional Library Pinrang Regency

Aswar Annas(1*), Nursafitra Nursafitra(2), Eka Fitra Ramadani Salam(3), Resky Amalia P(4),

(1) Faculty of Administrative Science, University of Pepabri Makassar, Indonesia
(2) Faculty of Administrative Science, University of Pepabri Makassar, Indonesia
(3) Faculty of Social and Political Science, University of Pepabri Makassar, Indonesia
(4) Faculty of Administrative Science, University of Pepabri Makassar, Indonesia
(*) Corresponding Author




DOI: https://doi.org/10.26858/jiap.v12i1.30782

Abstract


Pinrang Regency Regional Library Service Grand DesignThis study aims to measure 9 indicators of regional library service elements in Pinrang Regency. The study used descriptive quantitative methods, with non-probability sampling technique, measurements with a Likert scale involving 194 respondents, the determination of the sample was carried out by purposive sampling. The results showed that in general the 9 service elements in the regional library of Pinrang Regency received a good rating, while the scoring values for each service element were: elements of clarity and ease of requirements for getting digital-based services in good category with a score of 60%, service elements clarity and ease of procedures for obtaining services. digital-based services in the good category with a value of 51%, the service element of availability of information/guidance to get the service in the good category with a value of 53%, the service element of clarity and suitability of service time in the good category with a value of 62%, the service element of the duration/length of service time (opening hours). & closing hours) good category with a value of 52%, service element of speed of completion of document duplicating time in good category with a value of 46%, service element of clarity and reasonableness of the presence / absence of fees in good category with a value of 55%, service element of speed of response to complaints / complaints in good category with a value of 61%, and elements of follow-up services settlement of complaints/complaints in good category with a score of 64%.


Keywords


Grand Design; Service;; Regional Library.

Full Text:

PDF

References


Al-Sagarat, A. Y., Yaghmour, G., & Moxham, L. (2017). Intentions and barriers toward breastfeeding among Jordanian mothers—A cross sectional descriptive study using quantitative method. Women and Birth, 30(4), e152–e157.

Alola, A. A., & Kirikkaleli, D. (2019). The nexus of environmental quality with renewable consumption, immigration, and healthcare in the US: wavelet and gradual-shift causality approaches. Environmental Science and Pollution Research, 26(34), 35208–35217.

AlQutob, R., Moonesar, I. A., Tarawneh, M. R., Al Nsour, M., & Khader, Y. (2020). Public health strategies for the gradual lifting of the public sector lockdown in Jordan and the United Arab Emirates during the COVID-19 crisis. JMIR Public Health and Surveillance, 6(3), e20478.

Alryalat, M. A. A., Rana, N. P., Sahu, G. P., Dwivedi, Y. K., & Tajvidi, M. (2017). Use of social media in citizen-centric electronic government services: A literature analysis. International Journal of Electronic Government Research (IJEGR), 13(3), 55–79.

Barratt, M. J., Ferris, J. A., & Lenton, S. (2015). Hidden populations, online purposive sampling, and external validity: Taking off the blindfold. Field Methods, 27(1), 3–21.

Bhatti, R., & Hanif, M. (2013). A study of library usage and satisfaction by social scientists at Bahauddin Zakariya University, Multan. Library Philosophy and Practice (e-Journal).

Campbell, S., Greenwood, M., Prior, S., Shearer, T., Walkem, K., Young, S., Bywaters, D., & Walker, K. (2020). Purposive sampling: complex or simple? Research case examples. Journal of Research in Nursing, 25(8), 652–661.

Chen, L. I., Yong, W., Xiangdong, X. I. N., Chen, H. U., & Banglian, X. U. (2015). The Study on the Regional Library Alliance Service Mode.

Deng, C. (2016). Automated construction of multiple regional libraries for neighborhoodwise local multiple endmember unmixing. IEEE Journal of Selected Topics in Applied Earth Observations and Remote Sensing, 9(9), 4232–4246.

Doubleday, W. E. (2021). A manual of library routine. Routledge.

Dwivedi, Y. K., Sahu, G. P., Rana, N. P., Singh, M., & Chandwani, R. K. (2016). Common Services Centres (CSCs) as an approach to bridge the digital divide: Reflecting on challenges and obstacles. Transforming Government: People, Process and Policy.

Etikan, I., Musa, S. A., & Alkassim, R. S. (2016). Comparison of convenience sampling and purposive sampling. American Journal of Theoretical and Applied Statistics, 5(1), 1–4.

Gómez-Hernández, J.-A., Hernández-Pedreño, M., & Romero-Sánchez, E. (2017). Social and digital empowerment of vulnerable library users of the Murcia Regional Library, Spain. El Profesional de La Información, 26(1), 20–33.

Koh, L., Kang, L., & Chan, F. (2015). Every Reader a Library, Every Library its Reader: Designing Responsive Libraries for Our Communities.

Newcombe, L. (2021). Library co-operation in the British Isles. Routledge.

Newman, N. A., & Lattouf, O. M. (2020). Coalition for medical education—A call to action: A proposition to adapt clinical medical education to meet the needs of students and other healthcare learners during COVID‐19. In Journal of cardiac surgery (Vol. 35, Issue 6, pp. 1174–1175). Wiley Online Library.

Nikitenko, G. V., Zvyagintseva, O. S., Sergienko, E. G., Babkina, O. N., & Chernikova, L. I. (2017). Development of human resources of the organization with the help of team-building model. Calitatea, 18(157), 132.

Organization, W. H. (2016). Health workforce requirements for universal health coverage and the sustainable development goals.(human resources for health observer, 17).

Osborn, R. M. (2020). Fashioning the future: Shane Godbolt’s leadership of the NHS regional library and information service in North Thames and London 1992‐2003. Health Information & Libraries Journal, 37, 18–23.

Reilly, K. L., Reeves, P., Deeming, S., Yoong, S. L., Wolfenden, L., Nathan, N., & Wiggers, J. (2018). Economic analysis of three interventions of different intensity in improving school implementation of a government healthy canteen policy in Australia: costs, incremental and relative cost effectiveness. BMC Public Health, 18(1), 1–9.

Rorison, J., & Voight, M. (2016). Putting the’Integrated’back into IPEDS: Improving the Integrated Postsecondary Education Data System to meet contemporary data needs. Institute for Higher Education Policy. Http://Www. Ihep. Org/Sites/Default/Files/Uploads/Postsecdata/Docs/Resources/Putting_the_in Tegrated_back_into_ipeds. Pdf.

Rossen, J., Lucovnik, M., Eggebø, T. M., Tul, N., Murphy, M., Vistad, I., & Robson, M. (2017). A method to assess obstetric outcomes using the 10-Group Classification System: a quantitative descriptive study. BMJ Open, 7(7), e016192.

Sidel, J. L., Bleibaum, R. N., & Tao, K. W. C. (2018). Quantitative descriptive analysis. Descriptive Analysis in Sensory Evaluation, 287.

Stejskal, J., Hajek, P., & Cerny, P. (2021). A novel methodology for surveying children for designing library services: A case study of the Municipal Library of Prague. Journal of Librarianship and Information Science, 0961000620948568.

Vahdani, F., Sanatjoo, A., & Tajafari, M. (2016). Designing a Pattern for Delivering Outreach Library Services by Public Libraries to the Retirees of the Education Department of Bojnourd. Library and Information Science Research, 6(1), 223–242.

Yim, M., Fellows, M., & Coward, C. (2020). Mixed-methods library evaluation integrating the patron, library, and external perspectives: The case of Namibia regional libraries. Evaluation and Program Planning, 79, 101782.

Zhou, X., Robinson, J. L., Geraci, C. J., Parker, C. R., Flint Jr, O. S., Etnier, D. A., Ruiter, D., DeWalt, R. E., Jacobus, L. M., & Hebert, P. D. N. (2011). Accelerated construction of a regional DNA-barcode reference library: caddisflies (Trichoptera) in the Great Smoky Mountains National Park. Journal of the North American Benthological Society, 30(1), 131–162.


Article Metrics

Abstract view : 263 times | PDF view : 72 times

Refbacks

  • There are currently no refbacks.


Copyright (c) 2022 Aswar Annas, Nursafitra Nursafitra, Eka Fitra Ramadani Salam, Resky Amalia P

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Diterbitkan oleh:

Program Studi Ilmu Administrasi Publik

Program Pascasarjana Universitas Negeri Makassar

 

JIAP Index By:

               

View My Stats

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.