Public Service Based on Local Wisdom
(1) Lecturer of Fisip, Univeristy of Pattimura, Indonesia
(2) Lecturer of Fisip, Univeristy of Pattimura, Indonesia
(*) Corresponding Author
DOI: https://doi.org/10.26858/jiap.v11i2.30501
Abstract
Local wisdom is a determinant in providing the best service to the community. The research approach uses descriptive qualitative. The location of the research was carried out in the South Sulawesi Provincial Government. Data collection techniques used observation, interviews and documentation with an analytical approach, namely: 1) Data Collection, 2) Data Presentation, 3) Data Condensation, 4) Conclusion drawing/verification. The results of the study indicate that public services have been running well, this is tied to the existence of a brotherly bond between service providers and service recipients with the slogan Siri' Na Pacce. However, the government still faces obstacles, especially people who have different characteristics and needs.
Keywords
Full Text:
PDFReferences
Akib, H., Rifdan, & Guntur, M. (2015a). Quality improvement strategies of academic services and student affairs at the Graduate Program State University of Makassar, Indonesia. International Journal of Applied Business and Economic Research, 13(4), 2019–2027.
Akib, H., Rifdan, & Guntur, M. (2015b). Quality improvement strategies of academic services and student affairs at the Graduate Program State University of Makassar, Indonesia. International Journal of Applied Business and Economic Research, 13(4).
Akib, Haedar, Guntur, M., & Salam, R. (2016). Civitas Academic Perception of “Blissful Services" for Recipient Postgraduate Program State University of Makassar, Indonesia. International Conference on Public Organization VI (ICONPO VI), 340–350.
Andi, A., Akib, H., Anshari, A., & Yahya, M. (2018). Officialdom services innovation based mobile Sicakep in Wajo Regency (South Sulawesi, Indonesia). Espacios, 39(50).
Bare, R. R., Akib, H., Anshari, Haris, H., & Salam, R. (2019). International conference on public organization asia pacific society for public affairs (apspa) khon kaen province, thailand, 28-30 august 2019. International Conference on Public Organization Asia Pacific Society for Public Affairs, August, 28–30. file:///D:/collaborative governance/SSRN-id3497278.pdf
Batley, R., & Mcloughlin, C. (2015). The politics of public services: A service characteristics approach. World Development, 74, 275–285.
Bennett, T. M., Gresham, G., Ph, D., Agrawal, V., & Ph, D. (2019). Consumer Purchase Motivation in Digital Environments : The Effect of Intrinsic Motivation on Banner Advertisement Effectiveness by Dissertation Committee. March.
Bovaird, T. (2007). Beyond engagement and participation: User and community coproduction of public services. Public Administration Review, 67(5), 846–860.
Budi, R., Akib, H., Jasruddin, & Dirawan, G. D. (2015a). Public information management services in South Sulawesi. International Journal of Applied Business and Economic Research, 13(4), 1803–1813.
Budi, R., Akib, H., Jasruddin, & Dirawan, G. D. (2015b). Public information management services in South Sulawesi. International Journal of Applied Business and Economic Research, 13(4).
Chirwa, M. C. (2015). Transformation of the Security Sector in Malawi – 1994 to 2014 (Issue March). University of the Witwatersrand.
Christensen, J., & James, O. (2020). Reporting multiple dimensions of public service performance: information order effects on citizens’ willingness to use services. Public Management Review, 1–16.
Creswell, J. W. (1999). Mixed-method research: Introduction and application. In Handbook of educational policy (pp. 455–472). Elsevier.
Creswell, J. W. (2010). Mapping the developing landscape of mixed methods research. SAGE Handbook of Mixed Methods in Social & Behavioral Research, 2, 45–68.
Creswell, J. W., & Clark, V. L. P. (2017). Designing and conducting mixed methods research. Sage publications.
Creswell, J. W., & Creswell, J. D. (2017). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.
Daraba, D., Akib, H., Said Saggaf, M., Cahaya, A., & Salam, R. (2018a). Basic public service partnership model based on gender perspective in Makassar City, Indonesia. Journal of Legal, Ethical and Regulatory Issues, 21(4).
Daraba, D., Akib, H., Said Saggaf, M., Cahaya, A., & Salam, R. (2018b). Basic public service partnership model based on gender perspective in Makassar City, Indonesia. Journal of Legal, Ethical and Regulatory Issues, 21(4).
Dong, L. (2015). Public Administration Theories: Instrumental and Value Rationalities. Pagrave Macmillan. https://doi.org/10.1007/978-3-319-31816-5_2372-1
Drezgić, S., Žiković, S., & Tomljanović, M. (2019). Economics of Digital Transformation (Issue February).
Gallouj, F., Rubalcaba, L., & Windrum, P. (2013). Public–private innovation networks in services (ServPPINs). In Public–Private Innovation Networks in Services. Edward Elgar Publishing.
James, O., & Moseley, A. (2014). Does performance information about public services affect citizens’perceptions, satisfaction, and voice behaviour? Field experiments with absolute and relative performance information. Public Administration, 92(2), 493–511.
John W Creswell. (2013). Research Design Pendekatan Kualitatif, Kuantitatif, dan Mixed (Tiga). Pustaka Pelajar.
Madubun, J., & Akib, H. (2017). The Prototype Model of Asymmetric Decentralization in Providing Public Services to the Island Areas. Mediterranean Journal of Social Sciences, 8(2), 209–217.
Maslow, A., & Lewis, K. J. (1987). Maslow’s hierarchy of needs. Salenger Incorporated, 14(17), 987–990.
Miles, M. B., Huberman, A. M., & Saldana, J. (2014). Qualitative Data Analysis: A Methods Sourcebook (3rd ed.). Sage Publications.
Niswaty, R., Mano, J., & Akib, H. (2015). An analysis of the public service performance based on human development index in makassar city, Indonesia. International Journal of Applied Business and Economic Research, 13(6), 4395–4403.
Niswaty, Risma, Maualana, A. M. F., Jamaluddin, M. D., & Salam, R. (2020). Effectiveness Of Public Services At The Population And Civil Registry Office In Soppeng Regency. Jurnal” Administrasi Publik” Volume XVI Nomor.
Overman, S. (2016). Great expectations of public service delegation: A systematic review. Public Management Review, 18(8), 1238–1262. https://doi.org/10.1080/14719037.2015.1103891
Rengifurwarin, Z. A., Akib, H., Jasruddin, & Salam, R. (2018a). Snapshot of public service quality in the center for integrated business service (CIBS), cooperative micro small and medium enterprises (CMSME), Maluku province, Indonesia. Journal of Entrepreneurship Education, 21(3).
Rengifurwarin, Z. A., Akib, H., Jasruddin, & Salam, R. (2018b). Snapshot of public service quality in the center for integrated business service (CIBS), cooperative micro small and medium enterprises (CMSME), Maluku province, Indonesia. Journal of Entrepreneurship Education, 21(3).
Schaller, L., Targetti, S., Villanueva, A. J., Zasada, I., Kantelhardt, J., Arriaza, M., Bal, T., Fedrigotti, V. B., Giray, F. H., Häfner, K., Majewski, E., Malak-Rawlikowska, A., Nikolov, D., Paoli, J.-C., Piorr, A., Rodríguez-Entrena, M., Ungaro, F., Verburg, P. H., van Zanten, B., & Viaggi, D. (2018). Agricultural landscapes, ecosystem services and regional competitiveness—Assessing drivers and mechanisms in nine European case study areas. Land Use Policy, 76, 735–745. https://doi.org/https://doi.org/10.1016/j.landusepol.2018.03.001
Shafritz, J. M., Russell, E. W., Borick, C. P., & Hyde, A. C. (2017). Introducing public administration. Routledge Taylor & Francis Group. https://doi.org/10.1080/00922013.1975.11000035
Tangi, L., Benedetti, M., Gastaldi, L., Noci, G., & Russo, C. (2020). Mandatory provisioning of digital public services as a feasible service delivery strategy: Evidence from Italian local governments. Government Information Quarterly, 101543. https://doi.org/https://doi.org/10.1016/j.giq.2020.101543
Todisco, L., Tomo, A., Canonico, P., Mangia, G., & Sarnacchiaro, P. (2020). Exploring social media usage in the public sector: Public employees’ perceptions of ICT’s usefulness in delivering value added. Socio-Economic Planning Sciences, 100858. https://doi.org/https://doi.org/10.1016/j.seps.2020.100858
Windrum, P., & Koch, P. M. (2008). Innovation in public sector services: entrepreneurship, creativity and management. Edward Elgar Publishing.
Article Metrics
Abstract view : 312 times | PDF view : 60 timesRefbacks
- There are currently no refbacks.
Copyright (c) 2022 Zainal Abidin Rengifurwarin, Mike Jurnida Rolobessy

This work is licensed under a Creative Commons Attribution 4.0 International License.
Diterbitkan oleh:
Program Studi Ilmu Administrasi Publik
Program Pascasarjana Universitas Negeri Makassar
JIAP Index By:
This work is licensed under a Creative Commons Attribution 4.0 International License.