The Effect of Quality and Service Standards on Community Satisfaction at the Makassar District Court Office Class 1 A Special

Nawir Rahman(1*), Winy Eve Juldinsi(2), Andi Aslinda(3), Muhammad Guntur(4),

(1) Program Pendidikan Ekonomi Pascasarjana, STKIP Pembangunan Indonesia
(2) PT. Mandala Multifinance Tbk.
(3) Universitas Negeri Makassar
(4) Universitas Negeri Makassar
(*) Corresponding Author




DOI: https://doi.org/10.26858/ja.v9i1.32636

Abstract


This study is a quantitative study with the aim of knowing and analyzing how much influence the quality of service and service standards have on community satisfaction at the Makassar District Court Class 1 A Special. Which is located on Jl. RA Kartini No. 18/23 Makassar city. Sampling in this study were 109 respondents. The data collection technique is done by giving a questionnaire/questionnaire, interviews, and document studies. The analytical method used is descriptive stratistic analysis and multiple linear regression. The results of the study indicate that service quality has a negative and significant effect on community satisfaction, service standards have a negative and significant effect on society.


Keywords


Quality of Service; Service Standards; Community Satisfaction

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