An Analysis of the Health Services of the General Hospital of Biak, Papua Province

Fatmawada S(1*), Haerana Haerana(2), Darlin Darlin(3), M. Saleh Laha(4),

(1) Public Administration, Institute of Social and Politic Science of YAPIS Biak
(2) Public Administration, Universitas Muhammadiyah Makassar, Indonesia
(3) Political Science, Institute of Social and Politic Science of YAPIS Biak, Indonesia
(4) Public Administration, Institute of Social and Politic Science of YAPIS Biak, Indonesia
(*) Corresponding Author



Public health services are one of the elements of welfare that must be fullfilled by the government. The low quality of services provided by service providers such as hospitals is a social condition that poses a serious threat and must be anticipated as a form of improving service patterns. This study aims to analyze the quality of health services. The method used is descriptive research with a qualitative approach. The primary data was collected through observation and interviews. Secondary data obtained through the study of documentation. Data were analyzed using an interactive model. The results showed that the still a gap between patient assessment and the provision of services provided by the service provider, including service procedures and health facilities such as inadequate facilities and infrastructure. Therefore, various strategies are needed as steps to improve the quality of health care programs.


Service Quality, Public Health

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