Analysis of Employee Recruitment in Improving Performance in the Accommodation Service Business

Muhammad Yusuf(1*),

(1) 
(*) Corresponding Author




DOI: https://doi.org/10.26858/ja.v8i1.18178

Abstract


The economic development of a region, especially in the development of the tourism sector, cannot be separated from the development of its human resources. This study aims to see the employee recruitment system, employee performance, and employee education qualifications at hotels in the city of Parepare. 7 informants are leaders and/or employees who are taken from hotels who are deemed to be able to represent the whole hotel in Parepare City. This research is applied research with a qualitative approach. Data were analyzed descriptively. Observations were made at seven hotels as the object of research, one of which recruited employees openly, while the other six hotels did not. Of all employees in the seven hotels, only a small proportion have educational qualifications with a tourism background. There is one hotel that has employees with a tourism education background, but only at the level of vocational high school education, besides that employee performance is generally still low in almost all hotels, only one hotel which according to our observations is quite good in terms of hotel service standards. The results showed that the recruitment system has not been implemented openly, employee performance is still low and educational qualifications are not following the needs of the workforce in the hotel industry

Full Text:

PDF

References


Almeida Garcia, F. (2014). A comparative study of the evolution of tourism policy in Spain and Portugal. In Tourism Management Perspectives. https://doi.org/10.1016/j.tmp.2014.03.001

Andraz, J. M., Norte, N. M., & Gonçalves, H. S. (2015). Effects of tourism on regional asymmetries: Empirical evidence for Portugal. Tourism Management. https://doi.org/10.1016/j.tourman.2015.03.004

Arhas, S. H., & Suprianto, S. (2020). The Effectiveness of 6M Implementation at Artebo MSME. Jurnal Ad’ministrare, 6(2), 249–256.

Binns, T., & Nel, E. (2002). Tourism as a local development strategy in South Africa. Geographical Journal. https://doi.org/10.1111/1475-4959.00051

Bojanic, D. C. (1996). Consumer perceptions of price, value and satisfaction in the hotel industry: An exploratory study. Journal of Hospitality and Leisure Marketing. https://doi.org/10.1300/J150v04n01_02

Breaugh, J. A. (2013). Employee recruitment. In Annual Review of Psychology. https://doi.org/10.1146/annurev-psych-113011-143757

Browning, V., So, K. K. F., & Sparks, B. (2013). The Influence of Online Reviews on Consumers’ Attributions of Service Quality and Control for Service Standards in Hotels. In Journal of Travel and Tourism Marketing. https://doi.org/10.1080/10548408.2013.750971

Chow, S., & Chapman, D. (2013). Gamifying the employee recruitment process. ACM International Conference Proceeding Series. https://doi.org/10.1145/2583008.2583022

Culpan, R. (1987). International tourism model for developing economies. Annals of Tourism Research, 14(4), 541–552. https://doi.org/10.1016/0160-7383(87)90070-3

Cunha, L. (2011). Desenvolvimento do Turismo em Portugal: Os Primórdios. Fluxos e Riscos - Revista de Estudos Sociais.

Dahlan, D., Hasim, D., & Hamdan, H. (2017). Pengaruh Manajemen Sumber Daya Manusia dan Budaya Organisasi Terhadap Kualitas Pelayanan Pada Kantor Kecamatan Tamalate Kota Makassar. Jurnal Ad’ministrare: Jurnal Pemikiran Ilmiah Dan Pendidikan Administrasi Perkantoran, 4(2), 69–75.

Ernawati, N. M., Arjana, I. W. B., & Sitawati, A. A. R. (2019). Tourist Accomodation : A Host-Tourist Matched for Batur Geotourism. Indonesian Tourism and Development Studies.

Forsyth, T. J. (1995). Tourism and agricultural development in thailand. Annals of Tourism Research. https://doi.org/10.1016/0160-7383(95)00019-3

Gruman, J. A., & Saks, A. M. (2011). Performance management and employee engagement. Human Resource Management Review. https://doi.org/10.1016/j.hrmr.2010.09.004

Ibrahim, R., Boerhannoeddin, A., & Kazeem Kayode, B. (2017). Organizational culture and development: Testing the structural path of factors affecting employees’ work performance in an organization. Asia Pacific Management Review, 22(2), 104–111. https://doi.org/https://doi.org/10.1016/j.apmrv.2016.10.002

Indonesia, C. (2016). Presiden Jokowi Tegaskan KL untuk Dukung Pariwisata.

Kencana, P. N. (2020). The Effect of Price and Service Quality on Customer Satisfaction of PT Huda Express Courier Services at Mcdonald’s Bintaro Restaurant. Jurnal Ad’ministrare, 7(1), 29–38.

Kompaso, S. M., & Sridevi, M. S. (2010). Employee Engagement: The Key to Improving Performance. International Journal of Business and Management. https://doi.org/10.5539/ijbm.v5n12p89

Kontogeorgopoulos, N., Churyen, A., & Duangsaeng, V. (2014). Success Factors in Community-Based Tourism in Thailand: The Role of Luck, External Support, and Local Leadership. Tourism Planning and Development. https://doi.org/10.1080/21568316.2013.852991

Levitt, T. (1981). Marketing Intangible Products and Product Intangibles. Cornell Hotel and Restaurant Administration Quarterly. https://doi.org/10.1177/001088048102200209

Light, D., & Dumbrǎveanu, D. (1999). Romanian tourism in the post-communist period. Annals of Tourism Research. https://doi.org/10.1016/S0160-7383(99)00033-X

Liu, J. N. K., & Zhang, E. Y. (2014). An investigation of factors affecting customer selection of online hotel booking channels. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2014.01.011

McGuffie, J. (1994). Accomodation: CRS development in the hotel sector. EIU Travel & Tourism Analyst.

Nur, M., & Seran, M. S. B. (2020). Service Quality of Border Region Higher Education Libraries. Jurnal Ad’ministrare, 6(2), 145–152.

Rakib, M., Rombe, A., & Yunus, M. (2016). Pengaruh Pelatihan Dan Pengalaman Mengajar terhadap Profesionalitas Guru (Studi pada Guru IPS Terpadu yang Memiliki Latar Belakang Pendidikan dalam Bidang Pendidikan Ekonomi). Jurnal Ad’ministrare" Jurnal Pemikiran Ilmiah Dan Pendidikan Administrasi Perkantoran", 3(2), 1–148.

Rao, P. S. (2013). Impact of Service Quality on Customer Satisfaction in Hotel Industry. IOSR Journal Of Humanities And Social Science. https://doi.org/10.9790/0837-1853944

Rogerson, C. M. (2006). Pro-poor local economic development in South Africa: The role of pro-poor tourism. Local Environment. https://doi.org/10.1080/13549830500396149

Saayman, M., Rossouw, R., & Krugell, W. (2012). The impact of tourism on poverty in South Africa. Development Southern Africa. https://doi.org/10.1080/0376835X.2012.706041

Schubnell, T., Meuer, L., & Bengtson, R. (2008). Improving Surgical Services Performance Through Changing Work Culture. AORN Journal, 87(3), 575–583. https://doi.org/https://doi.org/10.1016/j.aorn.2008.02.017

Sheldon, P. J. (1989). Professionalism in tourism and hospitality. Annals of Tourism Research. https://doi.org/10.1016/0160-7383(89)90004-2

Sriprasert, P., Chainin, O., & Rahman, H. A. (2014). Understanding Behavior and Needs of Halal Tourism in Andaman Gulf of Thailand: A Case of Asian Muslim. Journal of Advanced Management Science. https://doi.org/10.12720/joams.2.3.216-219

Sujatno, A. B. (2011). Hospitality Secret Skills, Attitudes, and Performances for Restaurant Manager. Edisi Pertama. Yogyakarta: Penerbit ANDI.

Tsang, N., & Qu, H. (2000). Service quality in China’s hotel industry: A perspective from tourists and hotel managers. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/09596110010339706

Walker, M., Kaplanidou, K., Gibson, H., Thapa, B., Geldenhuys, S., & Coetzee, W. (2013). “ Win in Africa, With Africa”: Social responsibility, event image, and destination benefits. The case of the 2010 FIFA World Cup in South Africa. Tourism Management. https://doi.org/10.1016/j.tourman.2012.03.015

Waris, A. P. M. dan A. (2015). Effect of Training, Competence and Discipline on Employee Performance in Company (Case Study in PT. Asuransi Bangun Askrida). Procedia - Social and Behavioral Sciences. https://doi.org/10.1016/j.sbspro.2015.11.165

Yousaf, S., & Xiucheng, F. (2018). Halal culinary and tourism marketing strategies on government websites: A preliminary analysis. Tourism Management. https://doi.org/10.1016/j.tourman.2018.04.006


Article Metrics

Abstract view : 442 times | PDF view : 49 times

Refbacks

  • There are currently no refbacks.


Copyright (c) 2021 Muhammad Yusuf

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Article copyright © to the Authors

Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran has been Indexed and Abstracted by:

 

Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran articles published by the Program Studi Pendidikan Administrasi Perkantoran Universitas Negeri Makassar, and have been peer-reviewed before publication. Read our Plagiarism Policy and the use of this site signifies your agreement to the Terms of Use.

This is a website that publishes an open-access article distributed under Licensed. This work is licensed Creative Commons License under a Creative Commons Attribution 4.0 International License. Website layout and design copyright © by Program Studi Pendidikan Administrasi Perkantoran Universitas Negeri Makassar