The Quality of The Public Service At the Civil Registry Service Office of Bima District

Rosnani Rosnani; Syamsul Bahri; Juharni Juharni

doi:10.26858/pdr.v5i1.23195

The Quality of The Public Service At the Civil Registry Service Office of Bima District

Rosnani Rosnani^(1*), Syamsul Bahri⁽²⁾, Juharni Juharni⁽³⁾,

(1) Postgrauduate Public Administration Program Universitas Bosowa Makassar, Indonesia
(2) Postgrauduate Public Administration Program Universitas Bosowa Makassar, Indonesia
(3) Postgrauduate Public Administration Program Universitas Bosowa Makassar, Indonesia
(*) Corresponding Author

DOI: https://doi.org/10.26858/pdr.v5i1.23195

Abstract

This study aims to examine, analyze and interpret: The implementation of public services at the Department of Population and Civil Registration in Bima Regency. Because if you look at the current phenomenon, there are still many complaints from the community, such as lack of human resources, lack of socialization, limited facilities. This research is descriptive analysis using a qualitative approach, the data obtained from a number of informants. The results of the study indicate that the services provided by the Population and Civil Registration Office of Bima Regency are effective, timely and systematic. by online. Through innovation and sufficient work ethic, innovations are created such as: servant services to the people's porch for the issuance of population cards and civil registration that are fast, free, free of charge with mobile service cars to support technology-based services in improving quality performance. The conclusion of the researcher, 1) The implementation of services organized by the Department of Population and Civil Registration of Bima Regency provides public services in accordance with the needs of the community. in document-making services 2) Improving the quality of public service performance carried out by the Department of Population and Civil Registration of Bima Regency with regulations that bind the necessity that the quality of public service performance will be achieved optimally.

Keywords

Administrative; Public Servic; Quality

Full Text:

PDF

References

Aarons, G. A., Hurlburt, M., & Horwitz, S. M. (2011). Advancing a conceptual model of evidence-based practice implementation in public service sectors. Administration and Policy in Mental Health and Mental Health Services Research, 38(1), 4–23.

Bird, S. M., Sir David, C., Farewell, V. T., Harvey, G., Tim, H., & Peter C, S. (2005). Performance indicators: good, bad, and ugly. Journal of the Royal Statistical Society: Series A (Statistics in Society), 168(1), 1–27.

Boyne, G. A. (2002). Theme: Local government: Concepts and indicators of local authority performance: An evaluation of the statutory frameworks in England and Wales. Public Money and Management, 22(2), 17–24.

Buchan, N. R., Grimalda, G., Wilson, R., Brewer, M., Fatas, E., & Foddy, M. (2009). Globalization and human cooperation. Proceedings of the National Academy of Sciences, 106(11), 4138–4142.

Cruz, C., & Keefer, P. (2015). Political parties, clientelism, and bureaucratic reform. Comparative Political Studies, 48(14), 1942–1973.

Cummings, S. L., & Rhode, D. L. (2009). Public interest litigation: Insights from theory and practice. Fordham Urb. LJ, 36, 603.

Damschroder, L. J., Aron, D. C., Keith, R. E., Kirsh, S. R., Alexander, J. A., & Lowery, J. C. (2009). Fostering implementation of health services research findings into practice: a consolidated framework for advancing implementation science. Implementation Science, 4(1), 1–15.

Fossey, E., Harvey, C., McDermott, F., & Davidson, L. (2002). Understanding and evaluating qualitative research. Australian & New Zealand Journal of Psychiatry, 36(6), 717–732.

Hennink, M., Hutter, I., & Bailey, A. (2020). Qualitative research methods. Sage.

Kaiman, H. (2013). Leadership behavior and commitment. the effect to employee job satisfaction and employee performance on department of population and civil registration Jakarta, Indonesia. International Journal of Business and Management Invention, 2(9), 57–62.

Kjeldsen, A. M. (2014). Dynamics of public service motivation: Attraction‒selection and socialization in the production and regulation of social services. Public Administration Review, 74(1), 101–112.

Lagarde, M., Wright, M., Nossiter, J., & Mays, N. (2013). Challenges of payment-for-performance in health care and other public services–design, implementation and evaluation.

Newman, J. (2000). Beyond the new public management? Modernizing public services. New Managerialism, New Welfare, 28, 45–61.

Nutley, S. M., Walter, I., & Davies, H. T. O. (2007). Using evidence: How research can inform public services. Policy press.

Proctor, E. K., Landsverk, J., Aarons, G., Chambers, D., Glisson, C., & Mittman, B. (2009). Implementation research in mental health services: an emerging science with conceptual, methodological, and training challenges. Administration and Policy in Mental Health and Mental Health Services Research, 36(1), 24–34.

Sampson, S. E. (2010). The unified service theory. In Handbook of service science (pp. 107–131). Springer.

Silverman, D. (2020). Qualitative research. sage.

Stanberry, B. (2006). Legal and ethical aspects of telemedicine. Journal of Telemedicine and Telecare, 12(4), 166–175.

Weiss, T. G. (2000). Governance, good governance and global governance: conceptual and actual challenges. Third World Quarterly, 21(5), 795–814.

West, D. M. (2004). E‐government and the transformation of service delivery and citizen attitudes. Public Administration Review, 64(1), 15–27.

Wihantoro, Y., Lowe, A., Cooper, S., & Manochin, M. (2015). Bureaucratic reform in post-Asian crisis Indonesia: The directorate general of tax. Critical Perspectives on Accounting, 31, 44–63.

Xue, L., & Zhong, K. (2012). Domestic reform and global integration: public administration reform in China over the last 30 years. International Review of Administrative Sciences, 78(2), 284–304.