Quality of Student Administration Services at SMK Negeri 8 Makassar

Haedar Akib; Sherina Anary; Herlina Sakawati

doi:10.26858/pjoem.v2i1.46206

Quality of Student Administration Services at SMK Negeri 8 Makassar

Haedar Akib⁽¹⁾, Sherina Anary⁽²⁾, Herlina Sakawati^(3*),

(1) Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar
(2) Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar
(3) Ilmu Administrasi Negara, Universitas Negeri Makassar
(*) Corresponding Author

DOI: https://doi.org/10.26858/pjoem.v2i1.46206

Abstract

Student satisfaction is an important component of a formal service assessment plan. Thus, schools are required to always improve the quality of all components in the school. This study aims to determine the quality of student administration services and the factors that support and hinder student administration services at SMK Negeri 8 Makassar. The type of research used is descriptive qualitative. The informants in this study were the Head of Administration, Administration Staff, Teachers, Student Council Chairman, and Students. Data collection techniques are carried out through observation, interviews, and documentation. The data analysis techniques used in this study are data collection, data condensation, data presentation, and conclusions. The results showed that student administration services at SMK Negeri 8 Makassar were in the "quality" category, this can be seen from the results of research on each dimension, namely Direct evidence (Tangible) is complete. Reliability is already reliable. Responsiveness is responsive. Assurance is quite guaranteed, and Empathy is good.

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