Optimizing Public Services in the Digital Society in Indonesia

Susilawati Susilawati(1*),

(1) Sekolah Tinggi Ilmu Administrasi Bandung, Indonesia
(*) Corresponding Author


This research paper aims to explore the potential for optimizing public services in the context of the digital society in Indonesia. The rapid advancement of technology and the increasing adoption of digital platforms have created new opportunities for governments to improve service delivery, enhance efficiency, and foster citizen engagement. The study investigates the current state of public services in Indonesia, identifies challenges and barriers, and proposes strategies to optimize these services using digital solutions. By leveraging technology and digital platforms, Indonesia can transform its public service delivery to meet the evolving needs and expectations of its citizens.


public services; digital society; public sector

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