The Influence of Bureaucratic Behavior on the Quality of Public Services in Pattalassang District, Takalar Regency

Husniah Husniah(1*), Wahyuddin Hamid(2), Henny Zainal(3), Nurmillah Nurmillah(4),

(1) University of East Indonesia (UIT) Makassar
(2) University of East Indonesia (UIT) Makassar
(3) University of East Indonesia (UIT) Makassar
(4) University of East Indonesia (UIT) Makassar
(*) Corresponding Author



Abstract


The purpose of this study was to analyze the influence of bureaucratic behavior on the quality of public services in Pattallassang District, Takalar Regency. Employee performance variables in this study include education, experience, knowledge and skills, while the bureaucratic behavior variables consist of employee needs, self-confidence, expectations, hierarchies and control systems. The variables of Public Service Quality include productivity , efficiency and community satisfaction. The population of this research is 33 civil servants and non ASN employees at the Pattallassang District Office, Takalar Regency. This study uses the Population Study or Census Study method, so the entire population is designated as respondents. This study uses an explanatory survey with data collection techniques through questionnaires, interviews and documentary studies. Furthermore, the data obtained were processed using Pearson Product Moment correlation analysis. The results showed that there was a positive and significant effect of employee performance and bureaucratic behavior on the quality of public services at the Pattallassang District Office, Takalar Regency. Based on the results of the study, it can be proven that improving employee performance and bureaucratic behavior can support and is very relevant to the quality of public services at the Pattallassang District Office, Takalar Regency.


Keywords


Employee Performance; Bureaucratic Behavior; Service Quality

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